Dimension & Scope:
Responsible for sourcing, screens, and interviews candidates for call center agent positions while ensuring compliance with company policy and federal regulations.

Principal Duties and Responsibilities:

·       Performs hiring procedures that are in compliance with Convergys’ policy as well as EEO and ADA guidelines.

·       Establishes and maintains contacts with employment sources, such as temporary agencies, colleges, and trade associations.

·       Supports college recruiting efforts by attending recruitment fairs and conducting on-campus interviews.

·       Reviews resumes of applicants for professional and managerial positions

·       Oversees testing of applicants, reference checks, and pre-employment drug screens.

·       Ensures that suitable recruiting records and statistics are kept.

·       Collaborates with management to fill their recruitment needs and ensure they are apprised of progress towards securing the requested personnel.

·       Interviews applicants for professional level positions, scheduling qualified candidates to meet with the hiring manager.

·       Interacts with search firms and employment agencies for higher level and/or more specialized candidate needs.

·       Manages the resume tracking database, ensuring that it is up-to-date and accurate.

·       Utilize various sourcing methods to attract quality candidates, including newspapers, web sites, trade journals, and other publications.

·       Enforces procedures for recruiting and hiring among staff recruiters.

·       Tracks employment statistics, including cost per hire and source of hire.

·       Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.

Education & Professional Certifications:

Bachelor’s degree in related field from a four-year college or university.

Candidate Profile:

·       Four to six years related experience or equivalent combination of education and experience.

·       Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.

·       Experience in managing functional groups.

·       Proficient knowledge of HR personnel practices and principles.

·       Good knowledge of all applicable labor laws, especially ADA and EEO.

·       Excellent planning, time management, and decision making skills.

·       Demonstrated ability to communicate effectively and professionally with internal and external associates.

·       Good oral and written communication skills.