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Are you looking for more from a job than just a paycheck? Are you interested in partnering with a company that is in business to help people change their lives? We are Education Affiliates, a fast growing, progressive post-secondary career training company with schools throughout the country. Our philosophy focuses on providing individualized attention to students throughout their education process. We seek to enhance the value delivered to both our students and the companies who employ our graduates by focusing on educational outcomes and career placement, by employing dynamic, experienced professional faculty members, by providing continuous investment in equipment and facilities, curriculum development and new branch locations.
Central to this mission is attracting talented team members by creating an exciting, growth-oriented environment in which to work and develop, where hard work and a focus on quality is valued and rewarded. At Education Affiliates, you'll find excellent compensation and a comprehensive benefit package for full-time employees that includes medical, dental, life, 401K with company match, disability and tuition reimbursement. Help others and help yourself by investigating an Education Affiliates career today!
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Call Center Representative
Job Purpose:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Duties:
* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
* Maintains call center database by entering information.
* Keeps equipment operational by following established procedures; reporting malfunctions.
* Updates job knowledge by participating in educational opportunities.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
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