CALL CENTER REPRESENTATIVE

 A Good Sense of Humor is a Plus

A large Northeast Customer Service Call Center is looking for experienced Call Center Representatives to fill openings on our established Customer Service Team. 

 

Our Customer Service Call Center of 10 - 12 team members is currently handling approximately 1,000 incoming calls a day.   Our Call Center is open from 8:30am until 6:00pm, Monday through Friday.  Our Team utilizes a proprietary internet-based system to handle incoming calls for our 600+ homeowner and condominium association clients.  Our goal is to resolve as many calls as possible within the Customer Service Center--without having to be transferred to another staff member or elevated to a supervisor.  When calls do require follow-up, we utilize an online work order system to track activity and follow-up. 

 

We do not make any cold or sales calls from our Call Center. 

 

Candidates for this position must be able to process a high volume of calls, be able to multi-task, have strong computer skills, have a professional phone manner, have excellent verbal and written skills, have an upbeat personality and a good sense of humor.  Good data entry skills are a plus. 

 

Competitive salary and benefits.  Please forward resume with cover letter and salary requirements to mwalker@armstrong.net .  No phone calls please.

 

 EOE/D/V