Call Center Representative, Pittsburgh Office

Edgar Snyder & Associates, voted one of Best Places to Work in Western Pennsylvania, seeks a Call Center Representative to work in the Pittsburgh, PA office.

Edgar Snyder & Associates is a plaintiff personal injury law firm with over 130 staff and five office locations. Anyone who lives in western Pennsylvania and watches television will likely recognize Edgar Snyder as the injury lawyer who points and says:  “There’s never a fee unless we get money for you.” For nearly 30 years, the law firm has represented over 30,000 accident victims as well as injured workers entitled to PA Workers Compensation benefits and people with disabilities who have been denied Social Security disability benefits.

It’s our job to help people hurt in accidents, but we also believe it’s our personal responsibility to help within our local PA communities. “If you’re fortunate to be successful in business, you have a responsibility to give something back,” says Attorney Edgar Snyder. Edgar Snyder & Associates supports a variety of community service projects, and provides opportunities throughout the year for staff to participate in hands-on volunteer projects during work time.

If you are interested in a career at one of the Best Places to Work in Western Pennsylvania, see if you think you have the skills and experience to become a part of the Edgar Snyder & Associates team:

Job Requirements:

High school graduate or associate degree

3-5 years of customer service / call center experience

Proficiency in MS Office and Outlook; knowledge of Needles or other case management system preferred

Excellent customer service as well as written and verbal communication skills

Excellent organizational and follow-up skills

Duties and Responsibilities:

Handles inbound and outbound calls with the goal of increasing business, client satisfaction and retention.

Follows basic procedures and scripts.

Requires fundamental knowledge to navigate the Firm’s customer information systems and/or order system along with a basic knowledge of the Firm’s services.

Responsibilities may include answering customer questions, explaining and selling available services, correcting errors, and/or developing leads.

Maintains interactions and transactions records, records details of inquiries as well as actions taken.

Requires knowledge to interface successfully with other department within the Firm.

Edgar Snyder & Associates offers a competitive compensation package with a comprehensive benefits program. For consideration, please send your resume and cover letter to careers@edgarsnyder.com or to:

Edgar Snyder & Associates

Attn: Human Resources Department

USS Tower, 10th Floor

600 Grant Street

Pittsburgh, PA 15219