Customer Service Representative

We are currently hiring our next group of candidates for several, full-time, dayshift & Evening opportunties!

Paid training and medical, vision, life insurance!

Responsibilities & Performance Expectations

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking