Description:

• Function as the front-line contact for all customers by responding to a high-volume of incoming calls from members and prospective members 
  
• Conduct a thorough need assessment with customers.
  
• Complete all related paperwork within established time frames and guidelines.
  
• Perform accurately all data entry functions.
  
• Facilitate the resolution of non-clerical issues according to established policy and protocols.
  
• Conduct all interactions with customers in a discreet, courteous and professional manner
  
• Ability to respond to and resolve customer problems/needs
  
• Ability to analyze problems and develop solutions.
  
• Perform other duties as may be assigned by management. 
   

Education/Experience:

• Background experience in customer services, human services, health care or service-related field
  
• Experience with a proven track record in meeting or exceeding performance standards, schedule adherence and job skill assessments.
  
• Excellent organizational, written and verbal communications skills
  
• Ability to perform comfortably in a fast-paced, deadline-orientated work environment
  
• Ability to successfully execute proficiency in MS Window applications, Web-based applications and the ability to utilize Multiple applications simultaneously
  
• Bilingual preferred (any language).