Call Center Sales Coach

Dimension & Scope:
Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.


Principal Duties and Responsibilities:
Improve sales and quality performance through coaching of individual Sales and Service Representatives.

Identify sales and quality areas of opportunity for individuals and call center.

Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services).

Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills.

Analyze and document consultant interaction and track effectiveness.Work with Team Leader as appropriate.

Report on areas of opportunity identified in scripts and systemsDocument interaction with Sales and Service Representatives.

 

Please click this link to apply:

 

http://careers.convergys.com/JobSearchDescription.aspx?jobId=26435

Contact Information: Convergys

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Learn more about Convergys
Location:
Pueblo, CO
Status:
Full Time, Employee
Work Experience:
1+ to 2 Years
Education Level:
High School or equivalent
Job Category:
Customer Support/Client Care
Career Level:
Entry Level

You are Applying to: Call Center Sales Coach, Convergys, Pueblo, CO
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