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Call Center Sales Supervisor

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Job Summary

Company
Location
Garden City, NY 11530
Industries
Computer/IT Services
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
361300-1A

Call Center Sales Supervisor

About the Job

Responsibilities

Responsible for leading and coaching a team of approximately 15-20 Associates in a Consumer Sales and Service Call Center environment.
- Identifies performance and training needs, provides support, recognition and performance appraisals.
- Communicate and work effectively with the Union.
- Responsible for implementing formal documented development programs and measuring performance during and after coaching sessions.
- Create a positive work environment by motivating, recognizing and engaging employees through proper communication and equitable application of corporate, departmental and office policies and practices.
- Conducts individualized coaching and feedback sessions to stress the sales and service process.
- Consistently achieve desired business results by taking personal accountability, effectively organizing and planning work, setting priorities, and executing ambitious action plans.
- Using innovative and creative thinking to get desired results

Qualifications

- Two or more years experience in a sales environment.
- Minimum of 2 years of supervisory experience.
-PC skills - experience working with Microsoft Office applications (Excel, PowerPoint, and Word.)
-Must be a self starter and have the ability to work independently with minimal supervision

Preferred Qualifications
-Ability to review and analyze call center reports and make coaching recommendations.
-Mastery of sales processes
-College degree strongly preferred

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Equal Employment Opportunity

Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet


 

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