Do you believe in what you do?  Can you feel it?  Do you have what it takes?  How strong is your commitment?

These are the types of questions we encourage our 60,000 associates to ask themselves every day.  They are thinkers, doers, believers, achievers, leaders...

You can sum up the Sitel culture in three words:  Vision. Passion. Purpose.  These words are the heart of Sitel and embody everything we do.

Our growing company is currently seeking a Call Center Supervisor for our Augusta, GA site.

Responsibilities:

Responsible for providing direction and guidance to agents coming out of classroom training and in transitional period before assignment to the floor and regular Coach for a particular client.  Ensure calls are handled professionally.  Provide direction and guidance to ensure consistent achievement of key performance metrics.  Achieve, measure, report and communicate goal attainment for assigned team.  Ensure accurate and timely communication of issues to Manager Site Operations.  Coach, mentor, and develop agent team for skills expansion and promotional opportunities.  Perform other duties as assigned including taking front line customer calls as required.

Education:  Four-year college degree or directly related work experience.

Experience Target:  Minimum of 12-18 months call center experience, preferably as a Product Specialist

Skills:  Demonstrated interpersonal, coaching, and supervisory skills.  Excellent verbal and written communication skills.  

Knowledge/Abilities:  Demonstrated ability to set priorities and multi-task.  Ability to manage challenging associates and customers while remaining in control.  Good judgment and ability to express thoughts clearly and simply.

Hours:  Willingness to work non-traditional shifts i.e.: 2^{nd shift, graveyard weekends as required by the position}

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position.

Sitel is an Equal Opportunity Employer