Unitrin Career Agency Companies, a Division of Unitrin Inc., has an exciting job opportunity in our Call Center. We are looking for candidates to fill a Call Center Supervisor position. This position is responsible for supervising the Policy Administration Call Center to ensure the timely and accurate handling of phone inquiries, correpondence and policy changes with adherence to contract provisions, company policies, and legal requirements.
Responsibilities:
• Maintain acceptable expense, staffing, productivity, timeliness and accuracy levels based upon approved standards in accordance with contract provisions, company policies and legal requirements.
• Responsible for staff communication, development and motivation.
• Directly handle customer service requests through calls, correspondence and faxes.
Job Requirements:
Qualifications and Experience:
• High School diploma or equivalent.
• 3-5 years general work experience.
• 1-3 years Life Insurance experience.
• Ability to accurately handle special projects as assigned.
• Ability to interview applicants and make hiring recommendations.
• Interact with all levels of employees.
• Above average written and communication skills.
• Good working knowledge of company policy forms, extensive knowledge of all companies, excellent knowledge of call center software.
• LOMA courses preferred.
In exchange, our company offers the following benefits: - Competitive Pay
- Paid vacation
- HMO and PPO Medical plan options
- Dental Insurance
- Vision care
- Flexible spending accounts for medical expense and dependent care reimbursement
- 401(k) with company matching
- Defined benefit pension plan
- Employee assistance plan
- Education reimbursement plan
** Please submit salary requirements to be considered for this position **
Req. Code : 2015
Division/Department : Unitrin Career Agency Companies
