One of the most recognized brands in Columbus, Charles Penzone, is looking for a Call Center Team Leader / Manager!  This is the perfect job for you if you LOVE beauty and fashion and are proven in a call center team leader/supervisory role!

Overview

The Call Center Team Leader is responsible for supervising the activity of the call center operations, including but not limited to:  guest services and appointment scheduling, answering inquiries, issue follow-up, outbound calls and overall guest satisfaction.  Participates in the design, implementation, and daily activity of call monitoring and quality standards.  Will be responsible for team member development and training, performance management, performance reviews and scheduling.  The Call Center Team Leader will constantly be looking for opportunities to improve the performance of the call center and be proactive in creating and implementing appropriate programs to elevate the level of capability and contribution of the call center.

Requirements

The successful candidate will have a minimum 5 years experience (2+ years in a supervisory capacity) in an inbound call center setting with telephony systems and capabilities; Candidate must possess superior guest service skills, in addition to excellent verbal and written communication skills. The candidate must have the ability to listen, be patient, troubleshoot and make sound decisions in a busy environment. This position works a flexible schedule that includes evenings and weekends.* The successful candidate will also have a passion for beauty and fashion and exude a high degree of respect for salon professionals.

*Local candidates only please

Company Information

There is a strong philanthropic focus evident throughout the organization and a commitment to making a difference in the community whether it be through the arts, health and wellness, or disaster relief just to name a few.  The home office is familial in nature and there is an overwhelming respect for the salon professionals.  The leadership team believes they are only as good as the people with whom they surround themselves so they strive to maintain a high level of professionalism, entrepreneurialism, open communication, and collaboration amongst the team.

Company Philosophy: t is both the belief and the day-to-day practice of Charles Penzone, Inc. to focus on the needs of both guests and team members and to structure corporate goals not only to satisfy, but to exceed, expectations.

Mission Statement: To make Charles Penzone, Inc. last 100 years or more by providing guests with the best salon professionals, services, and atmosphere in the salon and spa industry.