Apex Systems, Inc. is a staffing and recruitment solutions firm, specializing in placing IT, Engineering, Telecommunications, and Finance & Accounting professionals in contract, temp-to-perm, and direct hire positions. We have over 40 branch locations across the U.S. and work with over 1,100 of the best companies around. There are no fees for our candidates—just opportunities. In 2008 Apex was named the 8th largest IT Staffing Firm in the U.S., the 25th Fastest Growing Private Staffing Firm in the U.S., and the 38th Largest Staffing Firm in the U.S. by Staffing Industry Analysts. Since its formation in 1995, Apex has continued to grow exponentially and gain market share over its competitors.
At Apex you’ll find people you can trust who will shoot straight with you. We will return phone calls, take you to lunch, walk you in on your first day and give prompt response to any issues. We put a lot of effort into hiring the right people, and we’re confident you’ll notice the difference.
Company:
Apex
Location:
Burr Ridge, IL 60527
Industries:
Printing and Publishing
Advertising and PR Services
Advertising and PR Services
Status:
Full Time
Temporary/Contract/Project
Employee
Temporary/Contract/Project
Employee
Work Experience:
1+ to 2 Years
Career Level:
Entry Level
Education Level:
High School or equivalent
Call Center Technical Support Professional
The Technical Support Representative will provide product support to students and instructors for all digital products provided by the organization.
Essential Accountabilities include:
- Answering phone calls delivered to the call center via 800 number for digital products.
- Process email requests and issues sent to the call center for digital products.
- Conduct Webex/Training sessions for instructors on digital products.
- Responsible for validating bugs/major issues with products to appropriate supervisor, product teams, engineering and/or vendor.
Other Responsibilities may include:
- Representing the team on special projects/initiatives
KNOWLEDGE & EXPERIENCE.
Minimum of 1 year of job-related experience in call center or help desk environment
Ability to communicate effectively and strong customer service skills
Excellent telephone presence
Strong analytical and problem solving skills
Professional demeanor with the ability to maintain even temperament in high pressure situations
Normal office environment requiring ability to organize and prioritize workload, communicate effectively, sit for extended periods of time, use standard office equipment, and review and proof documents
Strong organization skills
2-3 years computer usage experience
Extensive knowledge of DOS, Windows, and MS Office Suite
Familiarity with internet tools (MS Explorer, Netscape Navigator, Mozilla-FireFox)
Pluses
Experience in course management systems and education publish processes
Mac environments
Project Management
- Familiarity with media authoring tools (Macromedia Director, Flash, Photoshop, Authorware)
Apex Systems Inc is an equal opportunity employer.
At Apex Systems we realize that our most valuable assets are our contract employees. Therefore we make the extra effort to ensure that all of their personal needs are quickly attended to, and in recognition of them, we have made provisions for the following benefits:
- Health, Dental and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
