The Technology and Operations Division of Zions Bancorporation has team members in Los Angeles, Las Vegas, Phoenix, Salt Lake City, Denver, Dallas, and Houston, and is dedicated to creating success for the banks that make up Zions Bancorporation. The 1500-member division builds and maintains the world-class infrastructure of the entire corporation, and also contributes to the company's bottom line by providing exceptional customer service.

Zions Bancorporation is one of the nation's premier financial services companies, consisting of a collection of great banks in select high growth markets. Zions operates its banking businesses under local management teams and community identities through over 500 offices and 600 ATMs in 10 Western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington. Zions Bancorporation is a leader in small business lending, and agricultural and public finance. The Corporation also operates several new technology ventures such as Contango and NetDeposit. Zions Bancorporation's common stock is traded on NASDAQ under the symbol ZION, and the company is a member of the S&P 500 Index and the NASDAQ Financial 100 Index.

Call Center Workforce/Staffing Manager

Zions Bancorporation is now accepting resumes for our Call Center Workforce/Staffing Manager position.  The ideal candidate will have the skills and experience necessary to develope and administer call center workforce/staffing models. Administers the call center's staffing model, including implementation and software rollout. Conducts training on staffing management and benchmarks. Provides written commentary analysis to management with recommendations for staffing/scheduling. Identifies opportunities for improvement in efficiency and service. Administers the call center's staffing management software application and is the vendor liaison. Continuously evaluates forecast accuracy and reforecast. Works with managers on forecasting and scheduling. Analyzes cost/volume trends to continually improve forecasting and scheduling process. Performs consultative evaluations to maximize individual departments efficiency and use of the staffing management system. Performs other duties as assigned.

This position requires a college degree in business, finance or related field and 4+ years experience with workforce and staffing modeling and staffing systems.  A combination of education and experience may meet qualifications.   Call Center experience preferred.  Working knowledge of workforce management, call centers, workforce and staffing systems.  Must have good communication, problem solving, analytical and management skills.  Ability to make staffing recommendations and train staff.   Full use and application of standard principles, theories, concepts, and techniques.

 

Zions Bancorporation is an Equal Opportunity Employer 

We have many opportunities both at the Bancorporation and at our affiliates. Wherever you find your fit in the Zions family, we look forward to working with you!