Planet Payment Inc. is a multi-currency payment processor providing services to international Banks, Processors and Merchants to accept, process and reconcile credit card transactions in multiple currencies.  Due to our dynamic growth we are currently seeking a Operations Analyst for immediate hire at our Long Beach (Long Island), New York office.

This position will be key team member in the Business Operations department. We provide processing services to banks and merchants globally and the responsibilities of this position includes the daily “checks & balances" of our acquiring environment which involves monitoring settlement and clearing, transaction processing problem analysis and resolution, report/data analytics (using Excel), dealing with external clients/vendors and the ongoing maintenance of departmental process and procedural documentation.

The Card Operations Analyst will work in the team that is responsible for the day to day Business Operations function. Activities include the daily "checks & balances" of the acquiring environment which includes bank setup processes, managing settlement and clearing, dealing with external clients and vendors and the ongoing maintenance of departmental process and procedural  documentation.

Experience:
*        Must have a minimum of  3 years in an Operations environment within a bank card Acquiring environment
*        Must have a working knowledge of bank card authorization, settlement & clearing, Interchange and Dispute Resolution.
*        Must have working knowledge of Card Association compliance, regulations and release documentation.
*        Must be proficient w/ Excel.

Responsibilities:
*        Will assume a key role in the day-to-day running of the business operations environment
*        Ensure the client's business reconciles on a day-to-day basis
*        Ensure client service levels are met including such items as file and report delivery.
*        Manage content of the Operations "Runbook" and other procedural documents with the technical writer.
*        Ensure correct Interchange setup through new implementations, ongoing portfolio monitoring and compliance changes
*        Ensure all monitoring procedures and other guidelines are followed
*        Manage ticket tracking software, including communication regarding usage and ticket reporting
*        Ensure appropriate client support processes and resources are in place at all times
*        Liaise with other teams such as Project Management
*        Ensure appropriate Problem Management & Resolution processes are in place to ensure a high level of service
*        Other duties/projects as assigned