Summary: This position is responsible for researching and resolving customer credits and researching, resolving and posting customer payments that could not be processed automatically by the lockbox processor due to coding or other problems requiring research. In addition, they can also perform duties defined under the Level 1 job profile.
Duties and Responsibilities:
- Analyze and resolve credits on customer accounts between $50-$5000. This entails researching multiple databases to determine the legitimacy of outstanding credits and reviewing previous transactions on one or multiple accounts to determine if the credit should be refunded or retained according to set accounting practices for both active and cancelled accounts. Often also requires making contact with both internal and external customers.
- Research and resolve customer payment inquires via email, fax or phone. This entails researching multiple databases to determine the origination or current location of customer payments. Often requires processing corrections, adjustments and transfers on multiple customer accounts. Also requires making contact with both internal and external customers.
- Perform intercompany transfers between CARMS and Informix, National accounts, etc. Process tranfers between mulitple lockboxes and billing systems to ensure accurate posting of customer payments.
- Process bank adjustments. Review daily reporting from vendor bank for multiple locboxes to determine validity of customer payment returns. Requires utilizing multiple billing systems to processing reversals, applying fees and entering batch work in the Access database.
- Process collection checks. Balance vendor collection checks against receipts to ensure accuracy. Break down and apply to each individual customer account as indicated.
- Handle electronic payments.Validate electronic payment file daily for accuracy and timely application.
- Other cash related duties as assigned to include mischellaneous cash adjustments, acquisitions, bank account reconciliations and assisting with on the job training. This can require a great amount of detail, research and billing knowledge.
- Other duties as assigned.
Requirements:
Education: High School Diploma or equivalent Associates Degree preferred
Experience: One to two years of experience in Data Entry, Accounts Receivable, Accounts Payable or Billing. One year CARMS, Informix highly preferred
Skills: 10-key by touch with minimum 8,000 keystrokes with low error rate. Ability to type 35 wpm Previous computer application experience in basic Windows environment.
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