About IPsoft: IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.
Responsibilities Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones Design, implementation, ongoing management, and troubleshooting of Avaya Communications Manager systems Management and troubleshooting of Avaya media servers, media gateways, and IP phones
Required Expertise Ideal candidate will have either strong Cisco or Avaya experience
Cisco IP Telephony Experience CallManager/Unified Communications Manager 4.x through 6.x Unity 4.x/5.x CallManager Express/Unified Communications Manager Express Unity Express Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP
Ideal candidate must have a strong background in traditional IP Networking Strong networking background Understanding of network operations at Layer 2 and Layer 3 Understanding of major routing protocols Understanding of fundamental network technologies (VPNs, NAT, etc.)
Desirable Expertise The following skills will heavily assist the candidate, but are not required Cisco IPCC/ICM Enterprise Cisco IPCC/UCC Express Cisco Voice Portal Administrative experience with Windows and/or Linux/Unix operating systems Experience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.)
Qualifications Bachelors Degree in relevant technical discipline or equivalent professional experience is preferred. Cisco certifications preferred (CCVP, or equivalent) Qualified candidate must have 2 years experience with either Cisco or Avaya IP Telephony infrastructure, including design, implementation, and ongoing management/troubleshooting. Must have the ability to manage multiple projects within the established scope, budget and timeline. Requires complex problem solving abilities with experience in performing root cause analysis.
Benefits: Competitive Base Salary Monthly Bonus Plan Medical Insurance, Dental Insurance, and Vision Care Life Insurance Short Term and Long Term Disability Insurance 401(K) Plan Flexible Spending Accounts; Health Care, Dependent Care, and Transportation Vacation, Holiday, and Personal/Sick Time
IPsoft has grown over 100% each year for the last four consecutive years, and we need you to help us keep growing! It's an exciting time as we expand our company globally and push the envelope of what customers can expect from a managed service provider.