SIRVA, Inc. is a leader in providing relocation solutions to a well-established and diverse customer base around the world. The company has redefined the relocation industry by offering innovative ways for customers to achieve their individual business goals, while providing global end-to-end relocation services, including program development and management, home purchase and home sale services, household goods moving, and mortgage services.

SIRVA conducts more than 300,000 relocations every year, transferring corporate and government employees and moving individual consumers. The company operates in more than 40 countries with approximately 4,000 employees and an extensive network of agents and other service providers in over 175 countries. SIRVA also provides a variety of services that support drivers, fleet owners, and van line agents.With our global reach and local expertise, people trust SIRVA to listen to their unique needs and deliver seamless relocations every day.

At SIRVA, we pride ourselves on our integrity, our energy, and our passion for helping our customers. We're looking for individuals with that same enthusiasm for innovation and customer service to be a part of our continued success.

Claims Adjuster (1144)

Description

The incumbent will be responsible for handling claims in an accurate and timely manner. They will speak with accounts, underwriters, customer and/or agents to resolve issues. Adjuster will assess situation to determine if a chargeback is needed and will also communicate settlement to customer and agent. The adjuster may handle either domestic or international claims.

• Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified. For corporate business, Account managers are communicated with to understand new contract negotiations other sensitivities that may impact claim settlement. Determine accountable parties for each claimed item and assess a chargeback following claim policy.
• Utilize all Inventories, Contract Paperwork, contract agreements, repair firm assessments hauler/agent/helper/account/underwriter/customer communication in the assessment of liability and the investigation of the claim.
• Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified. For corporate business, Account managers are communicated with to understand new contract negotiations other sensitivities that may impact claim settlement. Determine accountable parties for each claimed item and assess a chargeback following claim policy.
• Utilize all Inventories, Contract Paperwork, contract agreements, repair firm assessments hauler/agent/helper/account/underwriter/customer communication in the assessment of liability and the investigation of the claim.
• Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified. For corporate business, Account managers are communicated with to understand new contract negotiations other sensitivities that may impact claim settlement. Determine accountable parties for each claimed item and assess a chargeback following claim policy.
• Utilize all Inventories, Contract Paperwork, contract agreements, repair firm assessments hauler/agent/helper/account/underwriter/customer communication in the assessment of liability and the investigation of the claim.
• Determine the value of claimed items, repair options vs. cash-out and pre-existing damage vs. transit related damage. Review carrier liability and proposed the settlement offer with the customer. Negotiate any disagreements in the initial offer and establish final settlement. All settlements must be within legal carrier liability and meet the contract terms of the move.
• Keep accurate notes which may include conversations and justification for approvals/denials

0-3 Years Customer Service background a plus, the ability to problem solve and take decisive action quickly. Prioritization very important. The ability to calculate foreign currency and verify claimed amounts.

Good. Us too. We're pretty sure you'll also want to know we offer competitive compensation and a generous benefits package. Things like a comprehensive medical plan, a 401(k) retirement plan, casual work environment, tuition assistance and a host of other perks we don't have room to mention here.

We're interested in learning more about you and appreciate you taking the time to apply online.

We value being a great place to work and strive to maintain a safe and drug-free workplace. Accordingly, SIRVA conditions all offers of employment on a satisfactory completion of a drug screen and a background check.