• Company:
  Fireman's Fund Insurance Company

• Location:
  ofallon, MO 63368

• Job Status/Type:
  Full Time, Employee

• Job Category:
  Customer Support/Client Care

• Occupation:
  Technical Customer Service

• Career Level:
  Manager (Manager/Supervisor of Staff)

• Company:
  Fireman's Fund Insurance Company

• Reference Code:
  50299871

Claims Director - General Liability

At Fireman's Fund, you're building a challenging career at the same time
as bringing a sense of stability to people's lives. You're also
contributing to our success and our reputation as a leader in the field
with your skills and expertise. For this you are appreciated,
acknowledged, and rewarded. We believe that if you hold on to great
people, everyone wins. Just more proof that a career with Fireman's
Fund, isn't just a good idea. It's a smart move.

Job Posting Title
Claims Director - General Liability

Job Purpose/Role
Providing administrative direction by managing the staff and work of a Claims Unit or Regional LOB Claims Unit to ensure the following: customer satisfaction within service level agreement guidelines, quality of claims handling services and appropriate budget management.

Key Responsibilities
- Participating in the development and execution of the LOB or regional business strategy workflows and processes and defining the immediate and long-range staffing and service level requirements to meet business objectives
- Analyzing and reporting trends affecting production, staff and expenses; developing and implementing corrective actions to overcome unfavorable trends consistent with business strategy
- Implementing and executing against the technical/operations standards and strategy of each line of business
- Executing strategic initiatives, workflows and standards
- Building effective business relationships throughout claims segments and with underwriting partners and agents in order to obtain and share information across the segments
- Overall commitment to staff and talent management including workforce planning, goal setting, performance management, development and succession planning
- Guiding individual development to improve bench strength development
- Constantly recruiting for Fireman's Fund Insurance Company within the local marketplace

Key Requirements/Skills/Experience
- Minimum of 5 years Supervisory/Management experience
- Knowledge of commercial general liability coverage and claim handling principles
- Strong litigation handling background preferred
- Strong business acumen; understanding business and economic environment of the insurance industry
- Ability to manage multiple locations, multi-state exposure a plus
- Proven ability to motivate a staff to excellence to ensure it meets the competencies and skill requirements set by the technical line of business
- Demonstrated skill to identify alternate solutions to issues and derive logical solutions; establishing a work environment which encourages and rewards risk taking and creative thinking; leading by example and fostering change
- Strong interpersonal communication skills are a mandatory requirement


Additional Information




More information about Fireman's Fund, our privacy policy, and our
relationship with Allianz Group can be found at
http://www.firemansfund.jobs .

An equal opportunity employer.