• Company:
  Fireman's Fund Insurance

• Location:
  Multiple locations

• Job Status/Type:
  Full Time, Employee

• Job Category:
  Accounting/Finance/Insurance

• Occupation:
  Claims Review and Adjusting

• Career Level:
  Manager (Manager/Supervisor of Staff)

• Work Experience:
  5+ to 7 Years

• Education Level:
  High School or equivalent

• Company:
  Fireman's Fund Insurance

• Reference Code:
  FF50261704

Claims Supervisor- General Liability

Key responsibilities:

- Training, mentoring, providing technical guidance and managing performance for the claims investigation team 
- Ensuring that assigned staff are customer-focused in providing timely professional services
- Serving as the technical lead to direct and review the daily transactions of staff and ensuring that all activities adhere to fair settlement practices 
- Completing and delivering performance appraisals of team members 
- Identifying trends in file handling practices which require team coaching and training
- Conducting on the job training as required 
- Leading staff through change, guiding individual development, and supporting/administering the talent/performance management process

Key requirements:

- 5 years claims or related experience strongly preferred
- 2 years supervisory experience including conducting performance evaluations, performance management, in addition to coaching and developing staff
- Proven leadership skills, and the demonstrated ability to guide others to exercise independent judgment and initiative in the investigation and disposition recommendation of suspicious claims  
- Superior oral and written communication, and interpersonal with the ability to effectively interact with all levels of internal and external contacts
- Comprehensive knowledge of statutes regarding surveillance, information sharing, and the prosecution process
- Ability to manage unit to adhere to litigation and expense management guidelines
- Excellent negotiation skills
- Prior experience and the proven ability to identify cases needing special expertise and referring these cases to the appropriate resource
- Current License or the willingness to obtain licenses in multiple states required
- Superior organizational skills, proficient computer skills and ability to utilize multiple databases

Additional information:

This opportunity can be remotely based in our St. Louis, MO or Chicago, IL field offices