CLIENT:  Our client is a MAJOR media corporation in Atlanta with a long history of success.  Client offers a very stable, yet exciting environment.

DUTIES:

• Provides support to all users in regards to the Clarity applicationProvide hands-on production support.
• Troubleshoot, analyzes and implements solutions for issue resolutions (defects, bugs or issues that impact normal business processing).
• Monitors, analyzes, and evaluates system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate.
• Researches and documents issues in the STARS / Remedy system.
• Works with developers on software defects.
• Communicates with customers on the phone and via e-mail, per our SLA.
• Recommend business process improvements where appropriate.
• On Call support a must
  

REQUIREMENTS:

• 5+ years combined techno-functional experience with minumim 2 years in CLARITY
• Experience with Clarity is mandatory with preferred areas of Portfolio Management, Request Management, Resource Management, Financial Management, Personnel Management, Dashboard, Clarity Studio, NSA, Process Engine, and Creating and Modifying Processes, Time Sheets, Reports and Jobs, etc.
• Demonstrated ability to successfully perform the various aspects of the Analyst role across multiple, complex system implementations with custom and third-party applications.
• Experience with client-server architecture.
• Experience with structured SDLC methodology.
• Experience with relational databases, queries, and Oracle SQL Plus.