Leading Atlanta based fortune 100 technology company seeks a Clarity Support Analyst 

Qualifications: Minimum Work Experience:

-At least five years combined technical and functional business experience, with a minimum of three years information technology experience and two years functional experience in accounting or other business function.

-Demonstrated ability to successfully perform the various aspects of the Analyst role across multiple, complex system implementations with custom and third-party applications.

- Must have 2-3 years of experience with Clarity application in the follow areas:

 Portfolio management

Request management

Resource Management

Financial Management

 Personnel Management

Dashboard

 Time Sheets, Reports and Jobs

-Proficient skills using the MS Office suite.

-Experience with client-server architecture.

-Experience with structured SDLC methodology.

-Experience in Clarity a must:

-Experience with relational databases, queries, and Oracle SQL Plus.

Competency Assessment:

-Advanced analytical, problem-solving, and troubleshooting skills.

-Demonstrated proactive customer service skills.

-Advanced communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups.

-Demonstrated ability to multi-task, and manage priorities.

-Demonstrated teamwork skills.

Educational Requirements:

-Bachelor's degree in Accounting, Business, Computer Science or equivalent education/training/experience.

Duties: Major Duties and Responsibilities:

-Provide hands-on production support. Troubleshoot, analyzes and implements solutions for issue resolutions (defects, bugs or issues that impact normal business processing).

-Monitors, analyze, and evaluate system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate.

-Researches and documents issues in the STARS / Remedy system.

-Provides support to all users in regards to the Clarity application.

-Works with developers on software defects.

-Communicates with customers on the phone and via e-mail, per our SLA.

-Recommend business process improvements where appropriate.

-On Call support a must