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Clerical Specialist


Job Summary

Hilliard, OH
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Clerical Specialist

About the Job


The Title Correction Specialist works using the title correction queues to determine if each title or ELT (electronic lien title) received has been perfected or needs to be sent for a correction. Each title must list the correct make, model, model year, owner and lien holder. This position works with a customer finance company that provides financing for customers who refinance from a previous lender or for the initial financing for customers to purchase a vehicle from a dealer. This position reports directly to the Site Manager.


  • Open and work within customer proprietary systems

  • Correct Title Service Request Queue - All correct title SR's are initially placed into the Correct Title SR Queue. This queue is worked daily by the Title Corrections Specialist along with other assigned specialists. Each service request is viewed to determine if a correction is required

  • Process titles within the TEMP Queue -- cancel any correct SR's, export data to excel spreadsheet, cross reference between customer systems, research and assign further SR's as necessary

  • Work with necessary dealers or state DMV's for issue resolution

  • Perform check requests, pull titles as needed, and process outbound shipping

  • Perform address updates within customer systems for DMV locations

  • Process customer specific name changes or name add/drop requests within customer systems as well as process title name changes

  • Process correction service requests via customer proprietary systems

  • Work within Microsoft Outlook and Excel reports to research and track delinquent title accounts

  • Process orders for duplicate titles, enter and process SR's for title correction and occasionally pending refinance titles

  • Perform other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • High school diploma or equivalent is required

  • Demonstrated competency and proficiency in basic computer skills including Outlook, Excel and Word

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


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