THE ROLE

The Client Delivery Manager (CDM) is a senior Meridian manager responsible for planning, execution, and delivery of high quality and profitable projects for one or more Meridian client(s).  The CDM is also responsible for their clients’ success and satisfaction, for delivery of high quality and profitable projects, and for identifying and securing new sales within their assigned client relationships as well as new client accounts.  The CDM executes on the Meridian strategic vision of (1) ensuring that we sell what we can deliver; (2) that clients are thought of holistically for delivery of all Meridian services; (3) that we follow Meridian’s value of "client first".  Manage day-to-day solution delivery for one (or more) client accounts, ensuring Meridian standards are met and in accord with Statement Of Work (SOW) deliverables and are responsible for developing Meridian staff that report to them on projects.  The CDM reports to the Director of Meridian Consulting Services

KEY RESPONSIBILITIES

• Sell Meridian services to new and existing accounts
• Maintain high levels of client satisfaction by setting, managing and delivering on expectations
• Monitor client satisfaction and project execution - ensure timeliness, quality, and profitability – monitor and report status and risks to client and Meridian management
• Plan and monitor one or more client projects; manage to defined scope, schedule and budget
• Creation of SOWs and subsequent change orders
• Anticipate and assign the correct resources to ensure timely, profitable and quality completion of projects, and to maximize the productivity of the project team
• Lead and mentor the staff, recommend training as required, to establish and enhance team competencies
• Drive, measure and improve performance of the project teams and staff - administer structured career development and performance management programs for the staff
• Manage client revenue and profitability targets and contribute to Meridian’s corporate goals
• Create, manage, and maintain project budget and forecasting reporting (via BTFs), as well as other applicable Meridian financial reporting requirements
• Interface with clients and Meridian practice area managers to understand business and technology needs, propose solutions, secure and deliver projects; serve as “trusted advisor" to clients
• Work with practice area managers and Director of Consulting Services to develop client account management plans which detail Meridian’s strategy for serving and growing the client relationship.
• Ensure adherence to established best practices, policies, procedures, quality assurance standards
• Provide insight and recommend appropriate balance of staff leadership, direction, mentorship, training, career development and performance management – provide consistent, fair, and specific feedback to employees
• Understand the work of the project teams at a sufficient level of detail to represent critical activities to clients and staff, to monitor for appropriate project progress, and to adjust plans as necessary
• Proactively identify risks and implement effective mitigation strategies.
• CDM is primarily a client funded/billable role as one of the following on the SOW: Project Manager, Lead Consultant or Architect.