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Client Service Representative Work From Home - Part Time


OverView Synchrony Financial

We're in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We're building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE's rock-solid leadership combined with the fresh ideas of a new team.

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Job Summary

  • Company:
  • Location: Phoenix, AZ 85040
  • Date Posted: 3/2/2015
  • Job Status/Type: Part Time Employee
  • Job Category: Customer Support/Client Care
  • Twitter
Synchrony Financial

Additional Information

  • Occupation: Call Center
  • Industry: Financial Services
  • Work Experience: 1+ to 2 Years
  • Career Level: Entry Level
  • Education Level: High School or equivalent
Job Description:

Engage with a company that knows you’re as important as
the customer.


Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.   


We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE’s rock-solid leadership combined with the fresh ideas of a new team.



Engage as a Part Time Work at Home - CLIENT SERVICE REPRESENTATIVE



Essential Responsibilities

As a part-time Work-from-Home Customer Services Representative, you will be joining a family of over 150 home-based Synchrony Financial employees across the greater Phoenix area in support of our Healthcare and Retail credit programs, including CareCredit, the largest consumer healthcare credit program in the country! This unique Customer Services Representative position allows employees the flexibility to work up to 19 hours per week. The acceptance of credit applications is the focus of this position. You would be the main point of contact for consumer applicants seeking information on Healthcare and Retail financing programs. Synchrony Financial will provide you with the computer and paid training!

This Work at Home position is ideally suited for candidates seeking long-term, part-time employment with one of the world’s largest and most respected companies.

·         Specific responsibilities include:

·         Handle inbound consumer applications.

·         Review and Analyze credit applications and credit bureau information in order to make credit decisions, as per set underwriting system guidelines.

·         Effectively communicate credit decisions.

·         Exercise loan authority of $5,000 to $20,000 within compliance and risk guidelines.

·         Provide guidance and education on various application channels.

·         Maintain and improve partner relations in a fast pace retail environment.



Qualifications and Requirements



·         Basic Math Skills - Arithmetic computation.

·         Minimum 6 months of customer service experience of any kind or equivalent military experience.

·         Must be physically located within a 65 miles radius of the GE Capital Retail Finance office in Phoenix, AZ

·         Must have or be able to obtain high-speed internet service

·         Must have or be able to obtain land-line phone service

·         Ability to work a shift encompassing a variety of operating hours and days of the week, including weekends and holidays as required.

·         Must be able to attend training full-time for up to five (5) weeks on-site.

Eligibility Requirements :

    • You must be 18 years or older
    • You must have a high school diploma or equivalent
    • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
    • If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement


Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


Desired skills and experience

·         Strong level of technical aptitude, including PC proficiency within a Microsoft Windows environment.

·         Ability to perform in a fast-paced environment and adaptable to change.

·         Prior call center environment or high call volume experience preferred.

·         Healthcare office environment or related industry background.

·         Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers.

·         Ability to work independently in a remote setting with limited supervision.

·         Self-motivated with solid organizational, creative problem solving, decision-making and time management skills.

·         Adaptability to change behaviors based on constructive feedback delivered virtually.

·         Service oriented, customer service background preferred..

·         Meet Customer Needs - Effectively match customer needs to products and benefits.

·         Excellent verbal, written communication and telephone skills.


If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com


Engage with us.


Explore our call center jobs at www.SynchronyCareers.com

GE offers a great work environment and challenging careers. GE is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.


About Synchrony Financial
We support you. You support us. We all succeed. Join us at Synchrony Financial, and get all the pay and incredible benefits of a global leader. Engage with us and find: people who want to succeed, and want to help you do it too.

At Synchrony Financial, we actually like working together. We see the future as interesting, exciting and filled with opportunity. GE has always been a training ground for great leaders, and as Synchrony Financial, we're continuing that legacy by investing more than ever to train our team. Which means that no matter what role you play on our team—Customer Service Rep or VP, Risk Analyst or HR Manager—you'll find opportunities to engage: with your career, with new experiences and with your future.