To provide professional and courteous service to insureds/agents for all states.  To maintain high quality and timely rating, entry and policy processing support.  To be attentive to customer needs while maintaining company standards and focusing on profitability

ESSENTIAL RESPONSIBILITIES

Answers incoming phone calls from insureds/agents for all states.  Provides information regarding billing, processing, underwriting status, and the general acceptability or risks.  

Quotes, rates and enters customer transactions.

Review, rates and issues FastTrack, New Business/Renewals within program guidelines.

Approves and processes endorsements within approval guidelines.

Provides support for other departments, i.e. Underwriting, marketing, claims and accounting. 

Develops and maintains a thorough knowledge of Trucking Divisions policies, coverages, rating/entry procedures and requirements, states’ underwriting guidelines, policy information and billing. 

Provides information, researches and resolves problems for insureds/agents.  Assists lead as needed.

Assists in special projects as assigned by the lead or supervisors. 

Develops and maintains courteous, professional and effective relationships with internal and external customers and maintains excellent customer service skills.

Assists in training other Client Service Specialists as directed

Assists in distributing work to Client Service Specialists when needed

High School Diploma or equivalent

1 – 2 years customer service experience.  Insurance experience helpful. 

Good Telephone Skills 

Basic mathematical skills

Proficiency in spelling and grammar

Average written communication skills

Professional and courteous customer service skills