Client Services Professional - Business Banking Managed Assets - Phoenix, AZ

Status:Full Time, Employee
Job Ref Code:090057110
Job Location:Phoenix, AZ 85004

As a Business Banking Client Services Professional (CSP) you will be responsible for the following:


·         Assist assigned Managed Asset Officers with all areas of the Customer relationship


·         Act as the liaison between the Customer and all areas of the Bank


·         Ensure customer satisfaction and retention through timely follow-up and resolution of issues


·         Maximize the productivity of the assigned Managed Asset Officers and Managers


 


Daily Job Responsibilities:


·         Receive customer calls requesting information, assistance and research


·         Process advances, payments, overdrafts, maintenance and research requests 


·         Involvement in the loan process, follow-up on vendor work, coordinate loan documentation and facilitate


          loan closings with customers 


·         Generate reports to support the Workout process: maturity, delinquency, and exceptions


·         Provide general administrative support to the assigned Managed Asset Officers and Managers


·         Back up other support positions as needed


 


Key Competencies:  Customer focused individual.  Well-developed oral and written communication skills.  Demonstrated problem solving and follow-up skills.  Strong  organizational skills.  Focus on accuracy with attention to detail.  Possess a sense of urgency and the ability to multi task. 


 


 


 


 



Desired background:
·         1-2 years of prior Banking experience in a customer service position (Banking Center, Loan Servicing or
          Loan Center position)
·         Strong communication and analytical/problem solving skills 
·         General knowledge of loan documentation and the loan approval process 
·         Working knowledge of the Bank's products, services, policies and procedures
·         Ability to work independently in a high volume environment  
·         General administrative skills: filing, typing and organizing information 
·         PC skills to include Microsoft products and Bank loan and deposit systems
·         High school graduate 

 

JPMorgan Chase offers an exceptional benefits package and highly competitive compensation package.



JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V





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JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

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