Job Summary
- Company
- Fiserv Inc
- Location
- AUSTIN, TX 78746
- Industries
- Computer Software
- Job Type
- Full Time
- Employee
- Education Level
- Bachelor's Degree
- Career Level
- Entry Level
- Salary
- 40,000.00 - 50,000.00 /year
- Job Reference Code
- DB30091
Client Support Representative
About the Job
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry, Fiserv celebrates its 25th year in 2009. For more information, visit www.fiserv.com .
Fiserv Output Solutions – Electronic Document Delivery
Client Services – Customer Support Representative
EDD is:
• EDD provides Enterprise Document Delivery Solutions that expand document output channels, employ document data management best practices and drive customer satisfaction.
• Wholly owned by Fiserv Inc., a Fortune 500 company providing integrated data processing and information management solutions to a worldwide client base.
• EDD is a premier IDOM/IDARS provider offering a platform designed to manage the entire process of consuming print-streams and delivery of that content to end users via the web, adding search and annotation capability. EDD’s scalability is a key differentiator in the market and ongoing expansion of the product family ensures it leadership in the market.
Our Values are:
• Earn client trust every day
• Create with purpose
• Inspire and achieve excellence
• Do the right thing
• Deliver on the promise of one Fiserv
Customer Support Representative:
Customer Support Representative roles and responsibilities:
• Receiving client issues through phone, E-mail, or ticketing system
• Provide level I and level II support to resolve technical client issues using proprietary tools and general problem solving skills
• Open issue tickets for your assigned clients and seek to resolve
• Track and maintain all open tickets for your assigned clients
• Work closely with Account Management to make sure client needs are being met
• Work closely with all internal departments to identify, document, and resolve all client issues and requested enhancements
• Lead weekly client status calls with Account Management
• Excellent communication skills verbally as well as in writing
• Responsible for large national accounts that require timely and professional communication
• Problem solving is a significant responsibility and sometimes requires inquiry and evaluation to resolve issues.
• Sometimes supervisory or technical assistance may be needed for work. Incumbent is expected to retain skills and work know-how so that future work will not require assistance. Must be able to quickly learn to define issues, collect data, establish facts, and draw valid conclusion.
The professional we seek should possess:
• 3 years experience as a customer support representative or technical support representative or related discipline
• Solid understanding of Windows OS, networks and the Internet
• Aptitude to understand new technology in fast paced environment
• Excellent communication skills both verbal and written
• Solid troubleshooting and problem solving skills
• Ability to project a positive and helpful attitude at all times
• Excellent knowledge of Microsoft Outlook, Work, and Excel
Desirable background:
• Experience working with the banking, mutual fund, and or insurance industries a plus
• Project Management experience a plus
• Degree in business, service, communications preferred
• Good position for recent college graduate with some work experience and technical acumen.
EOE; no relocation, local candidates only.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Administrative Support,Client Services,Customer Service
Fiserv Output Solutions – Electronic Document Delivery
Client Services – Customer Support Representative
EDD is:
• EDD provides Enterprise Document Delivery Solutions that expand document output channels, employ document data management best practices and drive customer satisfaction.
• Wholly owned by Fiserv Inc., a Fortune 500 company providing integrated data processing and information management solutions to a worldwide client base.
• EDD is a premier IDOM/IDARS provider offering a platform designed to manage the entire process of consuming print-streams and delivery of that content to end users via the web, adding search and annotation capability. EDD’s scalability is a key differentiator in the market and ongoing expansion of the product family ensures it leadership in the market.
Our Values are:
• Earn client trust every day
• Create with purpose
• Inspire and achieve excellence
• Do the right thing
• Deliver on the promise of one Fiserv
Customer Support Representative:
Customer Support Representative roles and responsibilities:
• Receiving client issues through phone, E-mail, or ticketing system
• Provide level I and level II support to resolve technical client issues using proprietary tools and general problem solving skills
• Open issue tickets for your assigned clients and seek to resolve
• Track and maintain all open tickets for your assigned clients
• Work closely with Account Management to make sure client needs are being met
• Work closely with all internal departments to identify, document, and resolve all client issues and requested enhancements
• Lead weekly client status calls with Account Management
• Excellent communication skills verbally as well as in writing
• Responsible for large national accounts that require timely and professional communication
• Problem solving is a significant responsibility and sometimes requires inquiry and evaluation to resolve issues.
• Sometimes supervisory or technical assistance may be needed for work. Incumbent is expected to retain skills and work know-how so that future work will not require assistance. Must be able to quickly learn to define issues, collect data, establish facts, and draw valid conclusion.
The professional we seek should possess:
• 3 years experience as a customer support representative or technical support representative or related discipline
• Solid understanding of Windows OS, networks and the Internet
• Aptitude to understand new technology in fast paced environment
• Excellent communication skills both verbal and written
• Solid troubleshooting and problem solving skills
• Ability to project a positive and helpful attitude at all times
• Excellent knowledge of Microsoft Outlook, Work, and Excel
Desirable background:
• Experience working with the banking, mutual fund, and or insurance industries a plus
• Project Management experience a plus
• Degree in business, service, communications preferred
• Good position for recent college graduate with some work experience and technical acumen.
EOE; no relocation, local candidates only.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Administrative Support,Client Services,Customer Service
