Client Technical Analyst (Bilingual French) / INTN22909

Position Description:

About ADP
Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com .
About ADP Dealer Services

ADP Dealer Services provides integrated computing solutions to nearly 27,000 auto, truck, motorcycle, marine and recreational vehicle dealers in 90 countries. ADP Dealer Services is a division of Automatic Data Processing, Inc.

We currently seek talented individuals to join us as a Bilingual French Client Technical Analyst:

Receives hardware and software calls from clients, opens call logs, identifies, understands and records information, establishes time lines, follows up on issues and problems, and refers complex issues to appropriate staff.

Analyzes and assesses routine problems, troubleshooting and resolving the cases

Establishes a course of action to correct the problem, while providing information to clients.

Provides service quality to clients, while understanding clients' requests and providing/obtaining advice within time lines.

Makes routine decisions within the scope of the job that may impact upon the immediate needs of a client.

Resolves precise client service problems that may require further inquiry, etc. obtaining advice, defining symptoms and referring unusual situations to the Client Service Supervisor.

Innovates and creates case priorities

Develops, recommends and implements guidelines relating to critical activities.

Attends training courses, as required.

Qualifications:

Bachelors degree or equivalent combination of education and experience.

Knowledge of the automotive industry - Parts and/or Service operations is preferred.

2-5 years related experience working in a technical support/help desk role.

Strong client service and bilingual (English & French) communication skills - REQUIRED.

Knowledge of computer systems, applications and various system platforms.

Good interpersonal and organizational skills.

Good general PC knowledge (i.e. Word, Excel and Power Point).

Analytical reasoning ability in straightforward, routine situations to identify and determine (system) problems, troubleshoot, resolve issues, etc.

Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc.

Ability to coordinate/organize activities, information, material or resources within small tasks/projects such as to multi-task activities, obtain appropriate advice for clients, etc.

Dexterity to operate a computer and telephone (up to 100% of the time), as well as a fax, photocopier, calculator, pager and printer.

Ability to work as a team member.

Ability to adapt and learn quickly.

Self starter/motivator.
Benefits to a Career at ADP:

At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized.

ADP offers excellent benefits effective first day of employment! Some benefits include:

* Medical/Dental/Vision(first day)* Pension Plan
* Company Matched 401K * Stock Purchase Plan
* Vacation * Personal Days * Holidays * Tuition Reimbursement * Corporate Discounts * Employee Assistance Program * Employee Referral Bonus

Plus, you will have access to our extensive offering of on-line and instructor led training which is made available to all associates through our Global Learning.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.