Crestwood Mgmt is a provider of outsourced call center services.  We take pride in our ability to meet the increasing demands of our clients. We are a leader in business process outsourcing, call center services and debt managment consulting to companies in all industries nationwide.

We have an immediate career opportunity available for a Collection Manager in our Beachwood, Ohio  location.  We are looking for an individual with excellent leadership and customer service skills who can manage the daily operations of a collection floor with approximately 40 employees.  This is a great opportunity for an ambitious individual who can work autonomously and thrives in a dynamic environment.  This highly visible position reports directly to the Director of Collections. 

The successful candidate will manage all aspects of the collection center and ensure that established goals are not only achieved, but exceeded.  We are looking for a leader who can manage and improve upon all systems and activities necessary for ongoing success.  In addition, the chosen individual will ensure that production and quality expectations are met, e.g., talk/wrap time, collection fees, service level rates, abandon rates, data integrity, client satisfaction, and monitoring results. 

Responsibilities include, but are not limited to, the following:

• Overseeing and maintaining all collection operations including its staff, facilities, client satisfaction, P&L responsibility etc.
• Managing and improving upon all collection performance, staffing ratio goals, and financial goals
• Building relationships with clients and hosting clients during call center visits
• Working with supervisory staff to develop, mentor, and train all collection staff
• Performing managerial duties related to staffing, discipline, performance management, etc.   
• Creating a positive, safe, and motivating work environment

Requirements:

• BA/BS degree required
• Minimum of 7 years of related management experience in the collections industry
• Must have previous experience managing a dialer
• Must be able to handle multi-client portfolio's
• Must be able to perform skip tracing
• Advanced computer skills (MS Word, Excel, and Outlook)
• Must be able to multitask in a fast-paced environment
• Must be able to work autonomously  
• Must have proven knowledge of FDCPA
• Ability to work long hours, nights and weekends
• Must be an excellent teacher and motivator
• Must have strong analytical and customer service skills
• Must have excellent verbal and written communication skills

Crestwood Management offers a competitive salary and benefits package including;medical, dental, vision, life insurance, short and long term disability, 401K, paid PTO and holidays.