Collection Representative II

2. Independently interpret and apply mortgage collection and servicing guidelines to the collection of delinquent mortgage loans.

3. Review home owners’ income and expenses, and analyze the workout options available to the home owner, based on investor guidelines. 

4. Implement rules, regulations, laws and methods of collection

5. Adhere to all corporate policies as well as internal and external and compliance guidelines.

6. Maintain a high degree of customer contact, through inbound and outbound customer calls

Qualifications:

1. Demonstrated skills in verbal and written communication English and Spanish, effective listening, problem solving and negotiating required.

2. Excellent customer service and/or sales skills, preferably in a call center environment, and effective negotiators with an interest in the finance and mortgage industries.

3. Financial services industry experience is preferred.

4. Ability to adapt to a changing environment.

5. The ability to thoroughly and efficiently document customer contact notes.

To Apply:

 https://www.spservicing.com/Careers/
 

Benefits:

SPS offers a competitive benefits package with a variety of elements including paid time off, tuition reimbursement and a 401(k) plan including a company match. Listed below are highlights of the benefits package.

Paid Vacation

Paid Time Off (PTO)

Eight Paid Annual Holidays

Health Benefits:

Medical, Dental and Vision

Additional Benefits:

401(k) Retirement Plan

Tuition Reimbursement

Heath Savings/Flexible Spending Accounts

Life and AD&D Insurance

Short and Long Term Disability

Employee Assistance Program

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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