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ABOUT CREDITORS INTERCHANGE
Creditors Interchange is a full service, nationally licensed collections and accounts receivable management firm. Founded in 1960 as a collection agency for area physicians, Creditors Interchange has grown to become one of industry's top privately held receivable management firms with several offices nationwide.
CI currently services the nation’s leading credit issuers, including banks and credit unions, credit card issuers, debt purchasers, auto lenders, and many other industries. We offer first and third party collection services on primary, secondary and tertiary accounts, with distinct and effective strategies utilized at each level of account placement.
CI offers national account coverage, providing full service collections, including skip tracing, letter series, and telephone demands, in accordance with all state and federal regulations regarding third party collections, dunning, privacy and credit reporting. We pride ourselves on our robust and pro-active compliance group, as we continually strive to meet and exceed our clients' expectations and all government regulatory requirements. Visit our website at www.creditorsinterchange.com for more information.
Position Description
Collection Specialist
Collections
Tired of looking for just a job? Start your Career in Collections with Creditors Interchange Today! Due to the high volume of business we are currently experiencing, CI has an immediate need for Full Time Account Resolution Specialists at our Corporate Headquarters in Cheektowaga. We are looking for experienced collectors OR candidates with sales, call center or customer service experience looking to start a lucrative career in collections. CI offers a great compensation structure that includes competitive hourly rates and prorated goals for the first three months so you can start to bonus right away! Paid training is in place to ensure that you learn the skills necessary to become successful! In addition to an excellent career opportunity, CI also offers:
· Unlimited monthly bonus opportunity
· Highest paid commission % above goal in the Industry
· Medical / Dental / Life /401(k) with match
· Weekly pay
· Great work environment
Good computer & math skills and ability to pass a criminal background check a must. Don’t wait, call today (716) 614-7521 or apply online at www.creditorsinterchange.com
EOE M/F/D/V
Contact individuals via telephone regarding past due accounts, highlight the advantages of paying the accounts, overcome payment objections and determine a mutually acceptable repayment agreement.
Job Qualifications
Candidates must be career minded, have strong negotiation skills, be self-motivated and results oriented. Collection experience is preferred but will also consider applicants with call center, sales, telecommunications or customer service background. Clear and concise verbal skills and typing skill are required. Must have a HS diploma or GED and be able to pass a background check.
Job Responsibilities
- Abide by the federal Fair Debt Collection Practices Act, state laws and company policies pertaining to the collection industry.
- Establish a contact with the consumer through outbound calls.
- Investigate all avenues to contact consumer.
- Accept inbound calls.
- Determine repayment eligibility.
- Suggest money sources and various ways to obtain funds.
- Create a sense of urgency.
- Obtain the maximum amount of payment possible in the shortest period of time.
- Reviews settlement options and other money sources with the consumer
- Use skip-tracing methods to obstain new address information on a consumer as well as review credit reporting information
- Documents information about financial status of consumer and status of collection efforts
- Request letters to be sent to the consumer via the computer terminal
Required Full Time Work Schedule
40 hours per week: three days 8:00am to 5:00pm, two night shifts from 12:00pm to 9:00pm and two to three Saturday shifts per months from 8:00am to 12:00pm.
Required Part Time Work Schedule
16 to 20 hours per week (must work 4 out of 5 shifts minimum): Monday through Thursday 5:00pm to 9:00pm and Saturday morning 8:00am to 12:00pm
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.
Position Information
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