Basic Purpose and Function
* Provide leadership and training to accomplish the company goals and objectives.
* Monitor Collection Representative’s ability to achieve productivity, efficiency and accuracy of all processes.

Specific Responsibilities

* Utilize and communicate performance data to enhance collector performance to meet monthly financial goals.
* Conduct collector performance evaluations to provide employee coaching and development for continuous  improvement.
* Ensure compliance with company policies, client standards, and federal and state laws.
* Continental development of staff though ongoing coaching, training and mentoring.
* Oversee team performance measures and provides regular progress reports to manager.
* Conduct employee disciplinary procedures.
* Prioritize workflow and communicate priorities effectively with Collection Representatives.
* Meet or exceed attrition rate targets.
* Define problems, collect data, establish facts, and draw valid conclusions.
* Ensure work flows and file maintenance procedures are followed
* Responsible for all other duties as assigned or needed.

Minimum Requirements
* 1-2 years previous supervisory experience 
* 2+ years in the collection industry and/or related field.
* Effective verbal and written communication skills. 
* Familiarity with a personal computer and basic keyboard skills, knowledge of Excel
* Ability to coach, mentor, and motivate staff

Preferred Qualifications
* Knowledge and use of the phone system, including Symposium 
* Knowledge of the CUBS Collection Application (system software)
* Knowledge of the Dialer Collection Application
* Able to locate customers through interpretation of CBR's and other sources of information.
* Basic math knowledge with emphasis on calculating percentages.
* Knowledge of FDCPA and State Laws
* Ability to read, interpret, and effectively communicate Operational data (MITS).
* Associates Degree


Join our successful team!

205 Bryant Woods South
Amherst, NY 14228

jobs@na.firstsource.com