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Collections Representative - F...


Job Summary

Synchrony Financial
Canton, OH 44718
Financial Services
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Entry Level

Collections Representative - Full Time and Part Time

About the Job

Engage with a company that knows you’re as

important as the customer.


Engaging with a call center team that thrives on solving problems together.  Engage with leadership that listens.  Engage with new experiences and see what happens.


With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit, banking products and promotional financing, providing a range of products for a diverse group of national and regional retailers. And with 80 years of experience, we know how to develop talent.  When you join us, you’ll work in dynamic environment, alongside leaders in the industry- forward thinkers who drive innovation and results.  This is your opportunity to become a part of something special – join us.




The role

We’ve all been there—sometimes a bill just doesn’t get paid. That doesn’t make a customer any less of a VIP. In this role, you’ll tackle the important work of getting past-due accounts up to date. You’ll handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also investigate past-due accounts using tracking resources like FastData and Surveyor.


Join us, and get all the pay and incredible benefits of a global leader, plus total rewards that include:


      Paid training

      401(k) savings plan with company match

      Fixed Schedules

      Tuition Reimbursement (after 6 months of employment)

      Weekly Pay and shift differential for qualifying shifts

      Monthly incentive bonus based upon achievement of servicing metrics

      Medical benefits at start of employment

      Casual, Friendly atmosphere

      On-site gym for employees (only in site locations where we have a gym)


Essential Responsibilities

We need you to:

Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts.

set up payment arrangements to bring past due accounts current

• Educate our customers.

• Identify and find ways to improve service.

• Identify and report call trends


Qualifications and Requirements



6+ months of customer service experience in any industry or equivalent military experience

Basic Math Skills - Arithmetic computation.


Eligibility Requirements :

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • If currently a Synchrony Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


Desired skills and experience

• Have at least 6 months experience in a collections position.

• Working knowledge of PowerPoint, Word, Excel and Outlook.

• Experience working in an environment where service levels are tracked.

• FDCPA requirements.



If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com


Engage with us.


Explore ourcall center jobs at www.SynchronyCareers.com



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