Collections Representative
NRS, located in the Dallas/Fort Worth
Metroplex, is a premier debt recovery firm dedicated to improving our
clients’ cash flow. We have deep experience in all industries and are
one of the largest and most respected commercial, consumer and
healthcare collection agencies in the country.
We’ve established our credibility over 25 years as a
trusted collection agency that gets superior results fast. We have
collected more than $1 billion for our clients and we rank in the top
tier of all commercial collections firms in the United States. We have
the resources to collect a debt anywhere in the world. Nationwide Recovery Systems is seeking an experienced Collections Representatives. You must be detail oriented, focused, and have a working knowledge of collections processes. You must have strong interpersonal skills, high energy, and take personal responsibility for your work. We work in an open, energetic environment in which employees work in close proximity to one another. Are you up for the challenge? Essential Duties and Responsibilities:
Duties include the following: (Other duties may be assigned)
- Call volume ranges from 150 to 200 calls per day
- Persuade debtors to pay their outstanding bill
- Negotiate fees and terms of agreement
- Adhere to policies, procedures, and laws pertaining to Consumer Collections
We are a great group of people who pride ourselves on our passion for collecting money. We are the best because we are fast and we get results.
We have a stellar reputation due to the spirit and dedication of our employees who are known for their can-do attitude and consistent results. We are also accountable and committed to the highest degree of excellence in customer service and satisfaction. We have created an open culture of communication that allows us to build long-term and effective relationships both inside the company and with our clients.
Education and Experience: - High School Diploma or G.E.D. certificate preferred (not required)
- Some college course work preferred
- At least 1+ years experience in the collections industry
- Demonstrate assertiveness and persuasiveness
- Must be a self-starter who enjoys a fast-paced atmosphere
- Must be motivated to excel, with an open mind to change
- Must be willing to adapt to our professional collections process and style, not taking “no” as a viable answer
- Must be resilient to rejection
- Excellent attention to detail
Skills: - Possess strong communication, analytical, and negotiating skills
- Able to navigate User Friendly Collection software
- Excellent time management skills
- Highly effective in working with a diverse group of people and must demonstrate communication, organizational, administrative, and office managerial skills
- Must be a team player willing to accept and promote organizational goals and function with minimal supervision
- Computer skills required
Language Skills - Ability to clearly read, write, and speak English
- Bilingual in Spanish Preferred
- Ability to read, analyze, and interpret financial documents, legal documents, and financial reports
- Ability to respond to common inquiries or complaints from clients, employees, and management team
Mathematical Skills: - Basic mathematical skills, including but not excluding addition, subtraction, multiplication, division, percentages, ratios, and proportions in practical solutions
Reasoning Ability: - Ability to define problems, collect data, establish facts, and draw valid conclusions
Environmental Factors and Physical Requirements: - Requires extensive use of keyboard involving repetitive motions with fingers, sitting for prolonged periods of time, and extensive use of the telephone and face-to-face communication that requires accurate perception of speech as well as talking and hearing
- Requires the ability to frequently visit employee workstations and other work areas
- Requires close vision, distant vision, and the ability to adjust focus
- Requires the ability to work in a work environment where there is moderate to extreme noise and consists of a large open area with other employees engaged in phone conversations sitting in close proximity
- Requires the ability to focus in a highly charged and noisy environment
At NRS, we realize our employees are the driving force behind our successful organization. To attract and retain outstanding, qualified individuals we go the 'extra mile.' In doing so, NRS offers a very attractive employee benefit program that includes the following: - Competitive Base Salary plus Uncapped Commissions
- Comprehensive health and dental coverage
- Matching 401K program (Self-directed)
- Educational Reimbursement
- Life Insurance
- Disability Insurance
- Paid Time Off
- High-energy, exciting, diverse culture
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