Terms:

• Indefinite contract assignments (multiple openings- 40 positions!)
• Must be able to successfully clear pre-employment criminal background and drug screen
• Located in Little Rock, AR
• $14.00 – $15.42 / hour pay rate
• Should have a Collections, Call Center, or Customer Service Representative background

Duties/Qualifications:

• Candidates must have at least GED/High School diploma
• Schedule will be 3 weeks of training from 8:00 AM – 5:00 PM, then moved to 11:00 AM – 8:00 PM shift
• Must be OK with this shift
• Contact customer to resolve delinquent status of account according to company policy or to recover unpaid balances on previously charged off account(s) including establishing and maintaining payment schedules
• Confirm payment or negotiate payment arrangement
• Research any discrepancies
• Document account information and payment arrangements on the computer
• Process or forward any “after call” work-related requests accurately and in a timely manner
• Make pertinent and clear notations on the account, using grammatically correct and understandable language
• Conduct all conversations in a clear, friendly, and professional manner
• Verify all personal identifying information
• Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions
• When circumstances indicate, communicate with appropriate offices for follow up
• Maintain strict confidentiality with customer account information
• Complete phone calls to meet required performance standards
• Keep abreast of developments affecting customer service by reading daily updates