TASKS

• Developing and sustaining customer relationships regarding collection efforts
• Preparation of all internal/external correspondence related to the credit and collections effort.
• Preparation of reports (weekly, monthly as required) regarding the status of outstanding accounts receivable balances, and documenting the file of the collection efforts.
• Coordinate efforts with the applicable Company departments to resolve disputed invoices.
• Communicate with Sales and Operations when required, to accelerate the collection process and resolve disputes.
• High volume of daily telephone calls, documenting via a computer log per account.
• Perform other related duties as requested

SKILLS

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management - Managing one's own time and the time of others.

ATTRIBUTES

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.

EXPERIENCE AND EDUCATION

• Minimum 1-2 years experience in related field
• Some advanced education/courses a plus
• Self starter
• Able to manage a large volume of accounts
• Good written and oral communication skills; tactful and diplomatic, though firm and focused
• Proficient basic computer skills
• Commercial collections experience

PHYSICAL REQUIREMENTS

• Able to sit for prolonged periods of time
• Able to work on computer all day and handle telephone calls