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Job Description

Collector--All Stages

Collections Rep--Mortgage
 
What will you do? 
 
As a Mortgage Collector, you will be the single point of contact for our past due borrowers. You are able to take the time to personally understand each borrower’s unique situation and needs, working together to evaluate payment options that are appropriate to each circumstance. As a successful Collector you will build and cultivate relationships with borrowers based on trust to help them find ways to make meeting their obligations possible. With the confidence and authority you are given, you can execute realistic solutions to their obstacles.
 
What responsibilities will you have?
 
  • Manage your individual accounts at the 30, 60 and 90 day level, using our technologically advanced, user-friendly computer systems
  • Negotiate payment arrangements with the goal of keeping our borrowers in their homes and foreclosures and repossessions to a minimum
  • Keep lines of communication open after payment is received to allow for early intervention and preempt future delinquency
  • Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate
  • Achieve production standards set each month to obtain your bonus reward by working accounts thoroughly and properly according to state and federal guidelines
 
What kind of people are we looking for?
 
Responsibility, accountability, creativity, and flexibility are paramount to your success here at Green Tree.  On top of that, you will need:
  • 1-2 year sales or collection experience preferred but not required
  • Professional communication skills with a sense of urgency
  • Problem solving skills to overcome our borrower’s obstacles, being persuasive and persistent when necessary
  • Strong attention to detail and have an organized workflow
  • Ability to meet your goals and deadlines in a fast-paced, sometimes stressful, environment
  • Desire to be competitive within yourself and within your team
  • Ability to work a flexible schedule and meet our attendance standards
 
 
COLLECTION TYPES: 

Two types of collections are available:  Early Stage and Late Stage

Late Stage hours include: Two late nights a week, three early days a week, 2 Saturdays per month and overtime hours at the end of each month.  Schedule may change based on business needs. 
Base wages and bonuses up to $1,200 per month and OT is required at end of month. 

Early Stage hours include the following shifts:  
  • Four 10-hour days (9am to 8pm) no weekends
  • 6am-3pm (every other Saturday 6-12 noon)
  • 7am-4pm (every other Saturday 6-12 noon)
  • 8am-5pm (every other Saturday 6-12 noon)


We are proud to be an EOE employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing

What happens now?


Now that you have submitted you resume, it will be reviewed by the Human Resources department. Once a thorough review has been done, you will be contacted via e-mail or telephone to advise you of the next step. This process usually is completed within 2 business days but in some cases may take longer, depending on the position. We appreciate you taking the time to apply and you should hear back from us soon!

Green Tree has a fast-paced, upbeat, friendly work environment where work and life balance is highly encouraged. Top performers are rewarded for their efforts through bonus and recognition programs. We are proud of our extensive benefit program, which allows employees the opportunity to choose benefits that fit their needs. Following are just a few examples of what you can expect:

  • Performance driven incentive plans
  • Medical plans; traditional and consumer-driven
  • Tuition reimbursement
  • 401(k) Plan with Company match
  • Business Casual dress-Casual Fridays
  • 26 days paid time off/year
  • Employee referral program
  • Paid new hire training
  • Advancement opportunities
  • Comprehensive On-line Learning Center
  • Commuter benefits
  • Pet Insurance
  • Community involvement
  • Seasonal celebrations
  • Gym membership reimbursement
  • Employee discount program
  • Company:
    Green Tree
  • Location:
    Rapid City, SD 57703
  • Salary/Wage:

    monthly bonuses
  • Job Status/Type:
    Full Time
    Employee
  • Job Category:
    Accounting/Finance/Insurance
  • Occupations:
    Collections
  • Industry:
    Financial Services
  • Work Experience:
    1+ to 2 Years
  • Career Level:
    Entry Level
  • Education:
    High School or equivalent
Contact Information
  • Company:
    Green Tree
  • Reference Code:
    10784
Contact Information

Green Tree's core philosophy--that great relationships are the key to effective loan servicing -has established us as one of the country's leading loan servicers. Our flexible solutions and proven results have led to long-standing relationships with some the world's top financial services institutions. By identifying issues early and addressing them with personalized service and customized solution that meet each borrower's needs, our team encourages trust and mutual accountability, and helps keep borrowers on track.

What it takes to be a success:
  • The ability to develop relationships in a professional and respectful environment
  • Goal orientation and a strong desire to see results
  • Strength of character, maturity and a desire to contribute in a tangible way

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