Monster
 

Confidential Posting

 
 
 

Job Summary

Location
East Cleveland, OH
Industries
Insurance
Job Type
Full Time
Employee
Career Level
Entry Level

Commercial Assistant Customer Service Representative

About the Job

We are a growing, regional insurance agent/broker headquartered on the eastside of Cleveland, Ohio.  We are currently one the 200 largest agents/brokers in the country and have 75 employees working in three Ohio offices.  We conduct business in the 48 contiguous states and Canada.  Our primary areas of emphasis are business insurance (property & casualty along with employee benefit programs) and personal insurance for high net worth individuals.  Our strategic plan is to continue adding sales offices throughout the country and internationally as we look to meet our aggressive growth objectives.

 

We are a fast-paced, high energy company that offers a variety of employee benefits including:

  • Quarterly bonus program
  • Profit sharing
  • 401(k) match
  • Wellness program
  • Full medical benefits
  • Life insurance
  • Short-term disability
  • Long-term disability

 

Are you looking to begin a career in a growing mid-sized company where your talents will be noticed and appreciated?  If so, we would like to talk with you.  We are looking for a person like you to spend about fifty percent of your time in our Customer Service Department and fifty percent as the Switchboard Operator.  This is an excellent entry-level position for someone looking to start a career.  In addition to the qualities noted above, you must be a detail-oriented person with good computer skills who is willing to learn the insurance industry.

 

Duties:

  • Switchboard and mailroom as required
  • Request MVRs and interpret
  • Set-up and maintain customer files according to company policies and procedures
  • File customer information in files
  • Distribute insurance policies
  • Set-up marketing files, etc
  • Fax, copy, stuff envelopes, etc. as needed by the department
  • Perform all additionally assigned duties

 

Skills and qualifications:

  • Able to develop solutions to problems and issues by themselves as required by the position
  • Able to stay focused on multiple tasks and see each one through to completion
  • Able to learn and grow in the position; willing to learn, able to retain what has been learned, able to apply what has been learned, able to build upon what has been learned resulting in personal growth
  • Works well with others and openly shares information and resources
  • Organized, detail oriented person who enjoys working in a professional office environment
  • A team player who takes pride in their work and wants to provide quality support
  • Good knowledge of PC’s, Windows, Word and Excel
  • High school education 
 
 

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