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Community Manager

 You will use your energy, enthusiasm and product knowledge to tour model apartments, conduct site tours and demonstrate unit features and community amenities to secure new leases. In addition, you will maintain your product knowledge by educating yourself about our competition and knowing the demographics of your property's market area. Sharing your skills, you will provide training and motivation to leasing staff and ensure group training sessions are conducted as needed. To achieve the highest possible net operating income you will be responsible for implementing effective cost control and revenue improvement programs. In this leadership position you will also develop yearly operating budgets and sales/marketing plans, which you will send to the Regional Manager.

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  Manage a high quality on-site staff through implementation of effective recruitment, training, motivation and development programs
  
  


• Direct efforts to ensure all purchasing guidelines are followed including timely entry of purchase orders and approval of invoices


• Ensure administrative associates achieve the highest standards regarding shopping report scores


• Enforce resident retention and service request follow-up programs


• Implement and monitor effective lease renewal programs


• Monitor an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff


• Ensure that an adequate number of units are market ready


• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed


• Maintain an excellent customer service relationship by adhering to the Gables 10 Pledges of Customer Service


• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge


• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy


• Effectively show, lease, and move in prospective residents


• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs


• Establish and implement leasing goals, while monitoring an effective lease expiration program


• Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated


• Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments


• Maximize rental income while minimizing expenses through effective planning and control


• Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner.  Work with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives


• Effectively monitor all income, including delinquencies


• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed


• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner's reports to substantiate the analysis


• Participate in company training classes and meetings as required


• Assist regional manager with management functions, new community transitions and other responsibilities as required


• Implement and monitor the Gables Great Rewards program


• Communicate effectively with staff members and ensure compliance with Gables' personnel management standards


• Communicate effectively with other Gables associates to ensure cooperation between departments and communities


• Ensure written communication to residents is professional and timely


• Communicate effectively with owners, residents, and on-site associates


• Conduct productive meetings, manages resident expectations, keeps other informed about property issues; adapts to respond to changing priorities


• Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork


• Prepare and ensure staffing schedules are consistent with community needs


• Participate in company training classes and meetings as required


• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed


• Assist and ensure all customer complaints are handled promptly and appropriately


• Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations


• Ensure that accurate submission of all corporate reporting lease and bond paperwork is accomplished timely and includes approvals as required


• Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions


• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition


• Adhere to established company standards for screening applicants for residency


• Adhere to Gables Standard Operating Procedures


• Other tasks or duties as assigned by supervisor

 To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

Education

A high school education or equivalent is required.  A college degree is suggested, but not required.  The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

 

Professional Experience

A minimum of two years experience in residential property management or a related field is required.

 

Attendance/Travel

The position requires the ability to work any of the seven days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.  The position requires the ability to serve on-call, as scheduled or as necessary.  Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state. 

 

 

Licenses/Certifications

A valid driver's license and current automobile insurance is required.  Position requires individuals to furnish their own vehicle to fulfill all of the job's functions.

 

Skills

The position requires excellent skills in the management and motivation of people and the ability to communicate effectively with residents, prospects, and vendors.  In addition, the position requires, but is not limited to, the following:

• Excellent communication skills


• Strong administrative and organizational skills


• Strong time management skills and the ability to prioritize wisely


• Strong customer service orientation


• Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans


• Knowledge of on-site maintenance requirements including dealing with vendors and contractors


• Ability to close a sale

 

Computer Skills

• Ability to operate and understand personal computer functions and company utilized software packages


• Minimum of basic knowledge of computers


• Ability to use Outlook


• Intermediate knowledge of MS Word and Excel


• Minimum of basic Internet knowledge

 

Learning and Development

Maintain a commitment to ongoing personal development and career growth though career path activities provided through Gables University curriculum and external sources as needed.

 

Career Apparel

Associate must wear career apparel based on defined company standards.

 

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