Division: St. Jude Medical Neuromodulation Division
Location: Plano, TX 75024
Status: Full Time, Employee
Job Category: Quality Assurance/Safety
Work Experience: 2+ to 5 Years
Education Level: High School or equivalent
Career Level: Experienced (Non-Manager)
Company: St. Jude Medical
Complaint Coordinator
The Complaint Coordinator coordinates the complaint handling and return product activity Major, On-Going Responsibilities: • Enter and track customer complaints through the Quality Systems Database per SOP • Perform analyses of complaint data, i.e. trend reports, root cause, etc. • Coordinate activities required to complete complaint analysis thorough interaction with Reliability, Servicing, Customer Service, et al. • Review analysis reports to verify all requirements are met. • Data mining for pertinent information in Device History Records. Experience & Training: • High School degree required • Intermediate computer experience (Word, Excel, and PowerPoint). • 2 years of experience in a regulated industry such as medical devices or drugs. • Excellent written and oral communication skills Qualified candidates should apply online via our website at http://www.sjm.com/careers and reference position NMD2352. No agencies or phone calls, please.
St. Jude Medical is an equal opportunity employer. We value a diverse workforce across all spectrums, including opinion and experience. We seek out creative, conscientious, confident individuals who thrive on taking initiative. In return for those qualities, we offer outstanding compensation, comprehensive benefits and opportunities for professional growth.
