The Complaint Handling Analyst is responsible for analyses and control of complaints received from external customers with respect to business objectives and in compliance with Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System Requirements (QSR) and other regulatory guidelines. Facilitates all complaint investigation activities with cross functional team members and prepares complaint investigation reports.
Basic Qualifications:
· Bachelors degree in a Business or related field.
· At least 2 years experience in a quality or customer service/complaint resolution.
· Experience with MS Office applications including: Word, Excel, Access, and OutLook
Other Qualifications:
· Demonstrated presentation, communication and writing skills
· Experience with date processing and analyses
· Experience with regulatory requirements
· Ability to work individually and as part of a team
· Ability to work effectively with all employees and external business contacts while conveying a positive attitude
· Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment
Preferred Qualification:
