Computer Technical Support Analyst Sr

Description:
oTroubleshoot and provide resolution to network problems
oRefer non-ancillary actions to Job Control for resolution
oResolve user network resource application questions
oInitiate, track, and conclude all actions in Remedy
oTrack replenishment efforts and status in Remedy
oAssign ticket numbers for outages in Remedy
oAssign maintenance actions to work centers through Job Control
oReview status and update open tickets
oReport job status to the Systems Center
oVerify ticket closure status with customer
oGenerate monthly, quarterly, and semi-annual performance statistics
oProvide customer support outside of NCC on midshift and weekends, if required
oProvide "first look" network troubleshooting on midshift and weekends, if required

Command Center specific functions:
oCoordinate work schedules, tasking and project information between NCC Help Desk and Command Center Technicians.
oCoordinate with WSS personnel to address customer issues and resolve or forward to NCC management as appropriate.
oAct as a focal point for the Command Center technicians; interact with NCC management to support the 721CS mission.
oAddress Command Center Technician concerns and escalate to NCC management as necessary.
oEnsure NCC policies and procedures are adhered to by Command Center Technicians.
oSecurity Awareness, Allow Center Access, Receive Changeover Brief, Operate Computer Systems, Handle Classified Material, operate Communication Equipment, Operate Video Display Equipment.
oMonitor and coordinate data requirements to ensure accurate and timely handling of message traffic.
oOperate both secure and non-secure communications systems and consoles.
oParticipate in local and national directed exercises.
oAccomplish C2 related duties to support the Command Center crew in the execution of its mission.
oPerform operations check daily and report outages to the appropriate shop as they occur.
oPerform first look maintenance on Video, Network, and Communication systems located in the Command Center. Escalate unresolved issues to the appropriate work center.
oSupport NCC personnel in testing and troubleshooting network issues in the Command Center.
oCoordinate and participate in installation and renovation projects
oPerform other duties as required by NCC management
oEmployment is contingent on the ability to work flexible schedules including weekends and/or holidays as well as the ability to obtain and hold a SECRET level clearance

Qualifications:
SECRET security clearance or ability to obtain an Interim clearance.
Ability to troubleshoot and repair network issues in a Microsoft Operating System environment.
Troubleshoot and repair network printers.
Effective customer skills.
Must have flexibility to cover different shifts as needed.

Salary/Benefits: Salary commensurate with experience
A Total Value package.

There is much to be said about the Lockheed Martin Total Value
package. Part of the package involves a commitment to develop
top talent from within as well as provide access to a wide range
of training programs and services. There is also the opportunity
to work in exceptional environments marked by: Project
Significance * Quality People * Recognition * Learning and
Development * Internal Career Mobility * Competitive Pay * and
Excellent Benefits.

A commitment to your work/life balance.

Part of the Lockheed Martin experience includes a focus on
work/life satisfaction. We offer programs and policies that
include: Flexible/Alternative Work Schedules and Casual Dress
at many locations * Telecommuting * Tuition Assistance *
Employee Assistance Program * Fitness Centers * Birth/Adoption
Leave * Domestic Partner Benefits * and Adoption Assistance.

Job Location: Colorado Springs, CO

Job Number: 142736BR


Company Profile:
At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.

We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.

Exceptional choices in careers, challenges, and locations across the nation.

Lockheed Martin Aeronautics Company
Join in designing, building and supporting the world's most sophisticated military aircraft. Your involvement may include: The multiservice F-35 Joint Strike Fighter (JSF) * The proven multirole fighter, the F-16 *

Lockheed Martin Space Systems
Lay the foundation for future space systems. A sampling of programs includes: The world's most powerful and advanced telecommunications satellites for government, civil and commercial interests *

Lockheed Martin Electronic Systems
Pioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions *

Lockheed Martin Information Systems & Global Services
Delivers world-class solutions and advanced technology globally across a broad spectrum of domains.

Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.

An Equal Opportunity Employer.