Inspired imagination and achievement. That's what distinguishes the Lockheed Martin career experience. We invite you to explore opportunities with a systems integration leader that is all about defining the future with the technical solutions that change our world in real and measurable ways. At Lockheed Martin, what you achieve makes a difference on a global scale.
You will join those who are making our world safer, smarter and better in areas as diverse as aerospace, commercial information management, intelligent transportation systems business enterprise solutions, software and systems development and beyond. Lockheed Martin technology is there at the moment of truth for some of our most vital institutions on earth. You can be too. Achieve all you can imagine with a Lockheed Martin Career.
Computer Technical Support Analyst - Warner Robins, GA
Description:
Lockheed Martin is seeking a Technical Support Helpdesk Specialist in Warner Robins, GA.
* Perform initial fault assessment and resolution in support of AFRC.
* Perform touch maintenance and remote administration (Call Center operations).
* Analyzes and routes all trouble tickets and coordinates between the Consolidated Help Desk, Client Support Administrator (CSA), local NCC, and other AFRC organizations to ensure problem resolution.
* Uses a job tracking system such as RMS Remedy or similar service, maintain historical database of reported problems, and associated events, provide the local Accountable Officer (AO) with statistics of calls received, number of trouble tickets submitted, average resolution time, listing of technical bulletins and information guides issued, and trend analysis information
Preparation and coordination with user and the government, reports of software, operational, or documentation deficiencies.
* Coordinates between the Consolidated Help Desk, CSAs, MCCC, and other technicians on the status on trouble tickets.
* Assist the Help Desk Operator and CSAs in problem resolution
* Provides Tier 1 and Tier 2 client and network level support as required
Qualifications:
(1) Outstanding interpersonal skills
(2) Ability to quickly analyze client and network problems
(3) Advanced user level knowledge of Microsoft XP and VISTA operating systems.
(4) Advanced user level knowledge of Microsoft Office 2003 and 2007.
(5) Minimum of 1 year providing IT or LAN support to network users.
Position located in Warner Robbins, GA.
Salary/Benefits: Salary commensurate with experience
A Total Value package.
There is much to be said about the Lockheed Martin Total Value
package. Part of the package involves a commitment to develop
top talent from within as well as provide access to a wide range
of training programs and services. There is also the opportunity
to work in exceptional environments marked by: Project
Significance * Quality People * Recognition * Learning and
Development * Internal Career Mobility * Competitive Pay * and
Excellent Benefits.
A commitment to your work/life balance.
Part of the Lockheed Martin experience includes a focus on
work/life satisfaction. We offer programs and policies that
include: Flexible/Alternative Work Schedules and Casual Dress
at many locations * Telecommuting * Tuition Assistance *
Employee Assistance Program * Fitness Centers * Birth/Adoption
Leave * Domestic Partner Benefits * and Adoption Assistance.
Job Location: Warner Robins, GA
Job Number: 141302BR
Company Profile:
At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.
We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.
Exceptional choices in careers, challenges, and locations across the nation.
Lockheed Martin Aeronautics Company
Join in designing, building and supporting the world's most sophisticated military aircraft. Your involvement may include: The multiservice F-35 Joint Strike Fighter (JSF) * The proven multirole fighter, the F-16 *
Lockheed Martin Space Systems
Lay the foundation for future space systems. A sampling of programs includes: The world's most powerful and advanced telecommunications satellites for government, civil and commercial interests *
Lockheed Martin Electronic Systems
Pioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions *
Lockheed Martin Information Systems & Global Services
Delivers world-class solutions and advanced technology globally across a broad spectrum of domains.
Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.
An Equal Opportunity Employer.
We are an Equal Opportunity Employer. A Drug free workplace with
Pre-Employment Screening.
