Configuration Analyst I

Summary

The Configuration Analyst I position is a senior level position which requires strong analytical and problem solving skills as well as solid industry knowledge and sufficient system testing and configuration experience.  .

Qualifications:

Required:

·         Bachelor’s degree, and/or 5+ years of experience and background to equate to the degree in technology, management or clinical discipline

·         Has a working knowledge of system development life cycle processes

·         Experience in identifying solutions to resolve design issues and to effectively communicate these solutions to the project manager/supervisor

·         Experience in translating the results of design sessions into configuration requirements

·         Exceptional ability to identify and track issues and drive them to a conclusion

·         Experience producing project artifacts to include status reports, business requirements, non-technical design documents, etc.

·         Experience in user acceptance testing based on business and configuration requirements.

·         Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

·         Excellent interpersonal skills, including the ability to work across the organization and to interact, influence and negotiate effectively at all levels of management

·         Demonstrated ability to manage multiple priorities simultaneously in a deadline driven environment with accurate resource and time estimates

·         Confident team builder and leader with strong motivational skills.  Adept in problem solving and resolving conflict

·         Strong communication skills, both verbal and written

·         Able to facilitate meetings and workgroups, as required.

·         Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Visio, Outlook.

Preferred:

·         Clinical, Healthcare, operational and technology experience preferred

·         10+ years of experience and background to equate to the degree in technology, management or clinical discipline

·         7+ years of analysis experience in Healthcare Industry

·         Minimum 5 years of testing and configuration experience

·         Strong understanding of one or more of the following disciplines: member benefits, provider contracts, claim pricing, clinical review/authorizations

·         Proficient in MS Project

Duties and Responsibilities:  The duties for this position include, but are not limited to the following items:

·         Work with key project stakeholders to formulate and communicate business requirements and scope of project.

·         Work with project stakeholders to translate their requirements into specifications technical staff can understand and also translate questions that technical staff has into a format the stakeholders can understand.

·         Work with stakeholders to validate their requirements.

·         Write use cases as part of the requirements document.

·         Unit tests upon development to ensure requirements have been met.

·         Identify potential areas of automation and aid in re-engineering the underlying business processes.

·         Responsible for coordination of production turnover of all configuration work upon user sign off.

·         Work with business areas to understand and implement all contract configurations and benefit configurations.

·         Develop test cases and documentation to support configuration changes/updates/additions.

·         Set up test environment and prioritize testing.

·         Responsible for configuration unit testing.

·         Perform root cause analysis and issue resolution (support tickets).

·         Execute and track test cases and documentation to support configuration changes/updates/additions.

·         Execute and track test cases and documentation to support software implementations.

·         Responsible for configuration, interface and application testing.

·         Responsible for User Acceptance testing and implementation support.

·         Develop and maintain standards for development of business processes and their documentation.

·      Develop and maintain standards for development of business cases and their documentation.

·      Customer focused.

·      Coordinate multiple simultaneous projects and initiatives.

·      As required, facilitates and leads meetings and selected workgroups.

·      Other duties as assigned.

Neighborhood is an EOE M/F/D/V and an E-Verify Employer.