We are looking for Console Operators who will operate a multi-line console, provide information/directory assistance services, and set-up and administer audio conferences.

Responsibilities / Duties

   •Process incoming and outgoing calls for government client in a courteous and pleasant manner.

    •Provide Information/Directory Assistance for government users which may include providing information service for any area code in the US to authorized government users, and place calls after determining appropriate calling information.

    •Submit updates for directory database, which may include the names and telephone numbers of Government employees at the applicable location.

    •Research either manual or automated databases to obtain required information.

    •Transfer callers to requested telephone numbers.

    •Provide assistance in determining information or office as needed.

    •Relay messages to the appropriate departments during emergencies.

   •Set Up and administration of non-secure audio conference calls, and tracks and documents all audio conference calls on a daily basis.

    • Perform record-keeping activities, including call volumes, conference call scheduling, and dissemination of conference call information to participants.

    •Work well under general supervision and promotes a team environment with a positive attitude.

Skills

   Preferred

   Knowledge of telephony systems and call center applications.

   Required

   Proficiency in operating multi-line switchboards and/or consoles Proficiency in Microsoft Office suite (Outlook; Excel; Word) and internet applications

Experience

   Preferred

   •Spectel Audio Conference Bridge experience

   Required

   • Minimum of three (3) years experience in multi-line switchboard operations.

   •Proficient with Microsoft Office suite (Outlook; Word; Excel), Internet applications and directory databases

  Education

   Preferred

   Technical training in use of telephone consoles/switchboards and call center applications.

   Required

   • High School Diploma or GED.

Qualifications

   Required

   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Details

This is a non-exempt position requiring shift work. The operation is 24/7. We are looking for full and part-time employees.

If you wish to apply for this position please click on the link: http://twd.balancetrak.com/JobListing/20/joblisting.aspx or go to www.twd.com and select Employment Opportunities. Requisition No. 09-090.

  We are Employee Owned Company - Equal Employment Opportunity Employer - M/F/D/V - Drug Free Working Environment