Since our founding in 1978, we've built a team of the best minds in the business. From pioneering an entire industry, to leading the market in Information Availability services, it's the strength of our team that has enabled us to grow into a billion dollar company serving over 10,000 clients worldwide.
We invite you to investigate our career opportunities and apply online by submitting your resume. On our career site, you'll find all currently available positions at SunGard Availability Services, as well as information on the benefits of working at SunGard.
SunGard Availability Services is an operating group of SunGard Data Systems.
Primary Emphasis:
SunGard Business Continuity and Disaster Recovery (BC/DR) Consultants are responsible for delivering high quality BC/DR engagements on-time, on-budget, and with high levels of customer satisfaction. Consultants are expected to maintain consistently high billable utilizations, while demonstrating their ability to participate as a project team member while managing a robust workload. She/he is also responsible for fostering and expanding customer relationships in order to assist with driving add-on business opportunities with their regional leadership team.
The Consultant's responsibilities include:
Delivering consulting services on time, on budget, with a focus on attaining high customer satisfaction
Ensure high customer satisfaction scores for all projects by completing on-time quality deliverables to the project team and customer with minimal rework
Provide accurate and timely project status updates to the assigned Engagement Manager, and ensure accurate recording of project hours into the time tracking system
Comply with established service methodologies for engagement delivery
Participates in the development of the project schedules with the Engagement Manager and project team in order to identify key customer expectations and milestones for the project
Owning a robust workload while executing strong time management disciplines to meet deadlines and customer deliverables
Manage workload efficiency with Principal and Engagement Managers to meet monthly revenue generation and billable utilization expectations for the Consultant role
Meets all project deadlines and communicate regularly with management regarding customer timelines, workload conflicts, and issue escalation when appropriate
Building strong relationships through quality work and thought leadership within customer organizations to assist with driving add-on business and long-term partnerships
Participate as a project team member with the development of strong deliverable content in order to drive solid recommendations for customers
Participate in the analysis, design and implementation phases of a project to provide value and expertise to the project team when developing final deliverables
Collaborate closely with the Engagement Managers and project team members in identifying additional revenue opportunities
Contribute high quality collateral to the consulting team's knowledge base
Participate in sales support activities when appropriate by providing thought leadership
Knowledge and Skill Requirements:
Qualifications:
* Undergraduate degree required in Business Management, Management of Information Systems, Computer Science, or a related field preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent
* CBCP or ABCP Certification preferred, others a plus
* Minimum 2 years experience in Business Continuity / Disaster Recovery
* Experience with risk management disciplines, impact analysis studies, testing and planning exercises, and program development
* Strong business / technical experience, across several industries, serving as a trusted advisor
* Strong time management skills with ability to coordinate multiple engagements simultaneously and prioritize demands
* Strong customer relationship management skills, focused on long-term relationships with repeat customer business
* Strong drive to achieving results with high quality and customer satisfaction
* Demonstrated skills working as part of a team and as an independent contributor
* Strong analytical skills
* Excellent verbal, written, and interpersonal communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner
* Excellent interpersonal skills
* Excellent decision making and problem solving skills
* Experience in public speaking including presentations to senior executives and large groups
WORKING CONDITIONS
Physical Demands
The Consultant will spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Consultant will also have to scope and deliver presentations in front of groups of people. This position will requires significant travel
Environmental Conditions
The incumbent is located in a busy, open area office. The incumbent is faced with constant interruptions and must meet with others on a regular basis.
Sensory Demands
The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.
Mental Demands
There are a number of deadlines associated with this position, which may cause significant stress. The incumbent must also deal with a wide variety of people on various issues.
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
Employment is contingent upon successful completion of the background investigation and pre-employment drug screen
To Apply for this position, please CLICK HERE
