3M Health Information Systems, Inc., is the leader in providing healthcare funding and performance management solutions. With more than 5,000 customers, 3M Health Information Systems enables healthcare providers to enhance operations, shorten revenue cycle times, improve patient care and achieve an electronic health record solution.
Job Summary:
- Project Coordinator for all APC Oversight Clients
- Responsible for proactively managing day to day submissions of client data; processing and tracking consulting reports and scheduling conference calls with clients
- Cross train as overflow and backup for Ambulatory Care Services Project Coordinator
- Serve as first contact for client problems; Liaison between client user, client IT and consultant and/or Consulting Svcs IT for providing timely, appropriate level of assistance based on needs; escalate issues as necessary
- Assist in preparation of PowerPoint reports of findings based on consultant's review of data and performance
- Finalize and distribute reports to clients
- Schedule consultant report prep time, teleconferences to present findings and required onsite visits
- Install and train client on our web-enabled data transfer utility; maintain and reset passwords
- Work directly with clients to test data transfer and troubleshoot IT and/or consultants
- Update training and collateral materials; coordinate Webex meetings
- Monitor to ensure client is submitting Outpatient claims routinely
- Responsible for other client communications as necessary
Basic/Minimum Qualifications:
- High School Diploma or GED
- minimum 7 years of Client Service experience
- minimum 1 year of experience working in a Consulting Services business
Preferred Qualifications:
- Bachelor's Degree
- 10 years Client Service experience
- 5 years experience working in a Consulting Services business
- Proven ability to manage multiple tasks and meet deadlines
- Proven ability to maintain superior customer and employee relations in a fast-paced environment
- Excellent verbal, written, analytical and organizational skills
- Strong computer skills including proficiency in Microsoft Word, Excel and PowerPoint
- Proven ability to take individual initiative and responsibility for assignments while maintaining a positive attitude in a team environment
- Action oriented and results drivenBenefits Information:
Benefit Information:
This position is a HIS position and is therefore not a 3M benefited position. The position is subject to the benefit package under HIS benefits program. Details will be shared with you at the time of interview with the hiring manager.
Relocation:
No relocation Available
