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Ralcorp Holdings, Inc
Ralcorp, headquartered in St. Louis, MO, is the leading producer of a variety of value brand and store brand foods sold under the individual labels of various grocery, mass merchandise and drugstore retailers, and frozen bakery products sold to in-store bakeries, restaurants and other foodservice customers. Through a recent merger with Post Foods, Ralcorp is now also a leading producer of branded cereals. Ralcorp's diversified product mix includes: ready-to-eat and hot cereals; nutritional and cereal bars; snack mixes, corn-based chips and corn snack products; crackers and cookies; snack nuts; chocolate candy; salad dressings; mayonnaise; peanut butter; jams and jellies; syrups; sauces; frozen griddle products; frozen biscuits and other frozen pre-baked products.
We have emerged as a solid and powerful organization focusing on newly energized and highly motivated teams. Today we also emerge with a heightened commitment to expand our presence through new product development and through the acquisition of allied store brand businesses. Through operations in over thirty plants within the United States and Canada we employ about 9,000 people with sales boasting of $4 billion. Every location offers an environment that values each of its employees!
Job Description
The role of the Consumer Affairs Representative is to respond to customer and consumer contacts in a timely and effective manner by representing the Company as a quality services initial contact person who establishes goodwill and acceptable inquiry resolution
· Acts independently to properly address consumer, customer and sales issues. Exercises good judgment to determine when to elevate issues to a higher level, share with appropriate internal or external parties or to personally resolve.
· Completes customer survey questionnaires and database programs, coordinates with plant Quality Assurance Managers and verifies accuracy of data through R&D and other technical sources.
· Acts as main contact person to complete and maintain customer specific finished product specification documentation.
· Develops a sound working knowledge of our customers and sales contacts to professionally represent the Technical Services Department and to provide appropriate initial and follow-up response to inquiries from these parties.
· Initiates, composes and answers correspondence by evaluating the content of incoming materials, interpreting requests, then researching facts and collecting accurate data to make an appropriate response within the realm of a Consumer Affairs Representative’s knowledge and expertise. Prepares for Supervisor’s or own signature depending on the assignment.
· Develops a plan of action, sets priorities, takes action and follows-up to stay on schedule. Handles multiple tasks and projects simultaneously.
· Exercises tact, independent judgment and discretion as a basic function of responsibilities, particular when handling sensitive or confidential information.
· Receives phone calls, incoming letters and packages from consumers, customers and other external sources. Initiates action based on urgency and expectation.
· Sets up and coordinates meetings and conference calls.
· Maintains Division records for Kosher program, initiates action to follow-up to ensure proper Kosher status is maintained for all applicable products.
· Assists other members of department with any project and computer input function as needed.
· Sets up and maintain files for both manual and computerized records.
· Develop and maintains data input to Customer Specific software.
· Arranges and coordinates product cuttings, samplings and issues summary reports
· Performs all other assigned duties. · Coordinates records for department such as, time slips and vacation.
· Coordinates purchase orders for the department.
· Provides and maintains department calendar.
· Prepares and assist in preparation of presentations.
· Participates in Special Projects as assigned.
· Makes travel arrangements for department personnel as needed |
Job Qualifications
In order to become qualified for this position and retain qualification, candidate must demonstrate
an ability to understand customer and consumer inquiries, organize and evaluate investigative reporting of those inquiries and generate a professional grade written response to them in a timely manner. He or she must achieved the skill and ability to perform all aspects of the job in a safe, efficient and acceptable manner. Candidate’s ability must meet the performance standards and requirements of the position and the department.
Need ability to quickly adapt to change, take initiative and maintain performance under pressure and surges in workload. Effective time management and organizational skills, strong negotiating, written and verbal skills are required.
Education:
· Bachelor of Science/Bachelor of Arts degree preferred
Experience (Years/Type):
1. Two years experience required, with emphasis in a consumer/customer relations field
2. Experience with real time database entry, Microsoft Office Suite and excellent keyboarding skills are required.
3. Need ability to quickly adapt to change, take initiative and maintain performance under pressure and surges in workload.
4. Effective time management and organizational skills, strong negotiating, written and verbal skills are required.
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