Get new similar jobs by email for

Consumer Loan Officer

By continuing you agree to Monster's Privacy policy, Terms of use and use of cookies.

Job Summary

La Crosse, WI 54601
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)

Base + Commission

Consumer Loan Officer

About the Job

 Are you seeking a new career challenge in a dynamic, fast-paced work environment with the opportunity for personal & professional development?Do you have experience working with the public in a face-to-face environment? Are you a sales-minded individual that thrives in a goal-oriented environment? Do you want to join a company that rewards employee performance with potential career advancement? If yes, we may have what you are looking for!Marine Credit Union is a full service, fast growing & innovative financial institution that offers a variety of products and services to meet your financial needs. We are currently expanding our consumer lending presence within the metro La Crosse area and we invite you to share in our success! 

The Consumer Loan Officer provides information on credit union products and services to members according to all credit union policies and procedures and Federal and State rules and regulations. Duties include information gathering, analysis, preparation, processing, and documentation production for consumer loan products. Consumer Lenders assist in making decisions on loan applications within prescribed parameters, and promote the credit union's products and services.

Major Duties and Responsibilities:

  • Interview consumer loan applicants and provide information on consumer loan products that best meet the member’s needs. Request and review all required information and documentation to secure a loan.
  • Assist member in completing loan applications over the phone and/or electronically.
  • Obtain and evaluate credit reports.
  • Calculate debt-to-income ratios on consumer loan applicants.
  • Make outbound calls to members and the public to solicit loan applications.
    Determine collateral needs and payment plans for members applying for routine loans.
  • Notify applicant of loan decision. Correspond with members, applicants, and creditors to resolve questions regarding application information.
  • Recommend and outline terms of loan. Inform prospective borrowers of loan commitments.
  • Develop and maintain interest rate structure that is consistent with credit union policies and is competitive with current market.
  • Review regulations as they apply to installment loan security agreements.
  • Assist members with making payment arrangements on loans.
  • Manage delinquent account files for the credit union.


·Provide exceptional member service to our members.

·Abide by all applicable policies, procedures, and regulations.

·Work proactively to build relationships necessary to meet set goals for the position.

·Effectively assist members and the public through the loan application and approval process, educating them about loan issues as needed.

·Effectively prepare loan documentation for processing, ensuring it is complete and accurate.

·Assist in managing risk through diligence in the information gathering process.

·Provide timely, service-oriented feedback to applicants regarding the status of their loans.

·Help manage delinquency of assigned loan files.

·Perform assigned loan prospect and delinquency calls to assist in meeting goals for the position.

Knowledge, Skills, and Abilities:
1. Knowledge of the consumer loan application process
2. Knowledge of consumer credit
3. Ability to build rapport, explaining product features & benefits, and sell.
4. Skills in developing business.
5. Sound PC computing skills, including MS-Office and loan application software.


·Previous Consumer Lending, Banking or Sales experience.

·Experience working in a face to face customer service/sales environment.

·Experience making outbound calls to solicit business.

·Collections/delinquency management experience.

·Experience working in a process-oriented environment with importance placed on attention to detail.

·A record of success in meeting set, external goals.

Education: High School Diploma. College Degree in Business Administration, Marketing, Sales or Finance desired.

Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job. The ability to build rapport & relationships, solve problems, explain the features and benefits of products, and persuade are also important. The ability to build credibility and trust as a part of the position are required.

We offer our employees an excellent Benefits Program, including:
Healthcare and dental coverage with competitive biweekly premium costs
Free Short Term and Long Term Disability insurance coverage
Healthcare and Dependent Care Flex Spending Accounts
Employee Assistance Program for staff and their families
Heath Savings Accounts with company contribution
Free Group Term Life insurance coverage
Optional Life insurance coverage
Voluntary Vision insurance
401k with company match

Marine Credit Union is an Equal Opportunity Employer



Job Tools