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Coordinator, Retail Support


Job Summary

Johnson Controls
Kansas City, MO
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Coordinator, Retail Support

About the Job

What you will do 

The Coordinator, Retail Support  is the front line Retail customer contact via phone, email and web to resolve EAS and Video products related issues.  Product replacement for customer self-installation or onsite visit by technician, scheduled to meet customer entitlement and needs.

How you will do it 


Troubleshooting to resolve customer issues on their first call and without rolling a truck.  Ensuring customer entitlement of products and services under warranty or maintenance agreement or time & material billing. Exchange of faulty equipment for customer self-service.  Assigning qualified technician to service correct customer locations. 


What we look for

Excellent customer service and organizational skills.


Critical thinker, able to resolve issues tactfully, following department procedures, company guidelines and ethics.


Able to establish strong professional relationships with customers, service technicians and service team managers to ensure robust service delivery for customers.  Liaison between customers and internal contacts and departments

Reports to CRC Team Manager and works in a supportive team environment and is expected to be self-motivated


Relied upon to be the primary support for answering both internal and external customer inquiries to maximize customer satisfaction.



Participates in and succeeds at job-related training and seminars as required.  Exhibits conduct in accordance with all expectations of any and all policies and procedures pertaining to employment.



High School Diploma or equivalent 


3-5 years of work-related experience.

Bi-lingual Spanish or French Canadian for some positions

Technical competency with PCs and software required.


Able to work nights and weekends


Who We Are 


At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.


Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email www.johnsoncontrols.com/tomorrowneedsyou 



To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the LawEEO is the Law (supplement), and Pay Transparency Non-discrimination.



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